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Comcast Reviews

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  • CUSTOMER SERVICE SUCKS!!!!!!



    My name is Bernard Chan and just switch to Comcast, my complaint is about your Customer Service. They have set me for an appointment on June 8 and clearly told me that it's between 12 to 2 pm, 2:30 comes and still no Comcast so I decided to call them and they said that the time frame had been change to 8 am to 8 pm. Still patiently waiting until 4:30 so I decided to call them again and the reply I get is that they reschedule me for June 9 between 8 am to 8 pm. So it means that if I did not call I'll be waiting forever, they did not even make any effort to call me and inform me... More...
    (Cable TV)
    BernardChan's Picture   BernardChan    0 Comments   Comments

  • Worst Customer - Information being compromised



    So I moved from my apt to home a block away with same zip code and details.I went online and started a chat with a rep to schedule a tech to come for intallation.He suggested I could save money and do it myself.I also told him that Dish network has beeter pricing and I was looking to switch.Rep Mentioned he could save me money and lower my payment and I agree.Rep saved me $20 per month.I was happy :) Now I logged online to see my bill and notice it till had my old acct information,so I went online to chat and spent over 3 hours and now I am told that my acct with comcast never existed... More...
    (Cable TV)
    Ritzz's Picture   Ritzz    0 Comments   Comments

  • Very bad business with horrible customer service!



    This company, has representatives that are very unprofessional unethical and ignorant. And yes, I said ignorant. I have chatted with 5 different individuals who have all gave me misleading fraudulent information. And for this very rude representative to tell me that I've only made two payments the entire time I have had services with Comcast, then to show me a list of payments made. So I asked her, what happened to me just making two payments, her response "oh my bad" wrong account. You're damn right wrong account. Then I had to call Comcast six different times, wait on... More...
    (Cable TV)
    latroyalcash's Picture   latroyalcash    0 Comments   Comments

  • Comcast has the worst customer service



    we went to Comcast and got a dvr box took it home hooked it all up then the box would just turn on for 45 sec and say :bbot" then shut off and not turn back on, called them all they said was they would have to charge us for a service call and when I told them I was not paying for anything due to it being their fault she said that I would have to pay if I wanted it fixed, so we are taking it all back to them what terrible service they have do not trust them More...
    (Cable TV)
    magicspyder's Picture   magicspyder    0 Comments   Comments

  • Blatant Unfairness



    Ok, I just read this on the Xfinity site: What are the different plans you will be launching? We'll be launching at least two approaches, and here is an overview: In the Nashville market, we will increase our data usage allowance for all tiers to 300 GB per month and also offer additional gigabytes in increments/blocks (e.g., $10 per 50 GB). In the Tucson market, we will increase our data usage allowance for XFINITY Internet customers subscribing to the Economy tier through the Performance tier from 250 GB to 300 GB. In addition, those customers subscribed to the Blast!... More...
    (Miscellaneous)
    wmhatch's Picture   wmhatch    0 Comments   Comments

  • TV REMOTE



    I need a big button remote, or at least one that works, so I called 800-934-6489. They do not offer any other remotes, and if I want one that actually will display "last" or the Menu, the Guide or Info, I must contact someone else and request an exchange for another (exactly the same) remote. The many small buttons are useless to me because I do not have a need for dvr controls or "ON DEMAND", etc. The CR rep could only give me canned answers; he gave me many different code numbers ( which I asked for,) to program a remote that I will purchase for myself - hopefully a... More...
    (Cable TV)
    splik's Picture   splik    0 Comments   Comments

  • Your Horrible Service



    Your internet service is probably some of the worst service I have ever dealt with. Your internet cuts out multiple times a day at, get this, certain points each day! Around 10-11 in the morning, 2 in the afternoon, 6-7 in the evening, and around 11 at night. None of this happens to any of my friends (they all have more expensive plans) and I'm starting to think it's a ploy to get us to pay more for your crappy service. Every time this our internet cuts out constantly like this, we will call and make someone come out for FREE and 'fix' the problem until it stops. More...
    (Internet - Sponsored by DIRECPATH)
    Daxtinator15's Picture   Daxtinator15    0 Comments   Comments

  • Comcast billing errors



    Comcast induced me to change my service (add phone, TV and higher speed internet) for a total amount of $139.00 monthly plus various taxes and rental fees. When I received my April 21 billing the total amount far exceeded what I thought I would be charged ($240.56) I contacted Comcast and was assured by Jeff that he saw billing errors to my advantage and would make the necessary adjustments. I would receive a credit for $ 40.00 on my next billing. When Comcast debited my bank account this week it is was for an amount $45.00 higher than my April 21 statement. Thus they increased the... More...
    (Cable TV)
    DNRPOPPER's Picture   DNRPOPPER    0 Comments   Comments

  • Philadelphia Resident



    I have 3 package offer with comcast, phone, cable and intranet. I was informed by someone other than Comcast I could get Norton Security Protection Free. I received horrible customer service, therefore I decided to PAY for McAfee. I recently requested a wireless router and the Phillippians Rep provided OUTSTANDING CUSTOMER SERIVE, however she informed me incorrectly the router could be deliverd to my work address, since I work Monday to Friday. The UPS guy called and informed me he was at my address, while at work. I counln't beleive it. I called Comcast and the rep. informed me... More...
    (Delivery Services)
    Faithful1964's Picture   Faithful1964    0 Comments   Comments

  • Worst company



    Internet is so slow called customer service for helped , no one was able to help me out , talked to one of there worker named kevin apology if i mentioned the name incorrectly couldnt really get the name , he told me directly that he cant help me out n he knows nathing about the problm im talking about! Worst service customer reviews are so pathetic, wonder why aint the company taking any action against dis , gonna termainate my account with this company soon! ...sucks big time! Horrible ! Hopeless !! More...
    (Internet - Sponsored by DIRECPATH)
    Kklove201's Picture   Kklove201    0 Comments   Comments

  • Comcast will die soon!



    Comcast is the worst company I have ever dealed with. BAD EVERYTHING!and on top of that they are expensive! I have told them that very soon, some other company is going to show offering better service and better rates and will take Comcast out of the market, TRUST ME , this is going to happen ,and when it does I will very happy and sleep like a baby knowing that finally we all get rid of all those thieves who run Comcast. THIS IS my prediction and trust me my curses work! More...
    (Cable TV)
    anaseba's Picture   anaseba    0 Comments   Comments

  • Horrible!!!



    Comcast is the absolute worst company ever! I was without my on demand feature for a full day (not the end of the world, I know) but ruined my plans for the day. I called them to ask about some kind of compensation for the loss. They said there was nothing they could do about it. Well that's so great, great customer service! My boyfriend plays xbox online and experiences so many internet problems every weekend! We have had the technician out 3 times, still it happens. What is going on with them? Get your shit together and do your job!!!! More...
    (Cable TV)
    mlm000111222's Picture   mlm000111222    0 Comments   Comments

  • Painful and inappropriate telephone experience 2.21.2013



    This is the message I received today, from my husband. I decided to post it as I find this SO unacceptable: -------------------------------------------------------------------------------- Just off with Comcast, that rep we spoke to last Sunday never send me the Constant Guard file cleaner she promised:( We need that to load the new one. I was transferred 5 times, had to call back twice, disconnected once, they gave me the collections dept once and the next rep gave me the number to a live sex talk thing, she called it first cuz I told her about the collections transfer problem!!! The... More...
    (Cable TV)
    sdavinas's Picture   sdavinas    0 Comments   Comments

  • Comcast addiing unauthorized services to my account



    I will make this short. Comcast added a service i did not authorize and its been horrible to get it off my bill. i literally spent hours upon hours trying to get a resolution, even chatting on line with customer service. They have xfinity department out of the country and they charge an outrageous fee for customer support without telling customer. I thought i was calling comcast as i usually have done in past for a question, needless to say i was charged 79 for a start up cost, 23 dollars and 19 and i still am not sure what these charges were for except they were connected to cost of what... More...
    (Internet - Sponsored by DIRECPATH)
    jcdec77's Picture   jcdec77    0 Comments   Comments

  • Melissa Mendoza-Horrible Comcast Service



    Melissa Mendoza at Comcast: You say you "reach out" and do nothing! Horrible service from you! Where is my refund? It has been 6 months since it was promised by Gwendolyn Johnson at the Comcast Executive Offices in West Palm Beach! You keep ignoring my numerous emails and proof sent 3 weeks ago directly to you! Why aren't you investigating this and getting me my promised account credit? You claim to be in customer service so please get this credited now! Comcast account last four 3901! More...
    (Cable TV)
    mred27's Picture   mred27    0 Comments   Comments

  • Comcast =horrible service



    I agree completely that Comcast is the worst company I've ever been with. I paid more and more money because they kept saying I didn't pay the entire payment and the "late fee" that I was charged for no reason at all which made me begin to realize I was fighting a losing battle with them. I eventually gave up and disconnected my own box and continued to only watch the bare minimum of tv. If your reading this review please save your time and money....Go somewhere else for tv instead trust me you won't be missing out at all. It's not worth the headache. More...
    (Cable TV)
    Nicole1223's Picture   Nicole1223    0 Comments   Comments

  • THE WORST SERVICE EVER



    My history is terrible with this bas***ards, in less than 3 days of my services I`m already crazy about their services and customer service, they don`t really care about us, they told me a totally different things when I signed for the service, I got more than 30 calls in 3 days, and they can`t even access to your account instead of that I`be waiting for more than 2 hrs for answers with 3 guys I will not pay my next bill I don`t care if they not care Please you are in time if you are reading this message, DON`T TRY COMCAST IS THE MORE HORRIBLE COMPANY EVER. More...
    (Cable TV)
    Machanni's Picture   Machanni    0 Comments   Comments

  • Huge Monopoly With the Worst Customer Service



    Comcast makes it impossible to return their equipment by mail. I requested prepaid boxes and never received them in time to mail. I moved out of the area and didn't have time to return the equipment to a service center. I received the "run around" from customer service and the equipment recovery department about where my equipment return kit was. Equipment recovery claimed they placed the order, but Comcast customer service could not locate the order had been placed. It takes 7 business days to get a box, which is ridiculous. Clearly, their departments do not communicate... More...
    (Cable TV)
    upsetcustomer23444's Picture   upsetcustomer23444    2 Comments   Comments

  • comcast is the worst stay away



    Ive been paying for service that doesnt even work. They sent service tech 3 time to fix the modem but they say they fix but as soon as they leave it goes out. They refuse to give me a credit just continue to send tech out . This has been going on for 6month so now everytime it goes down im calling. They said if I cancel service then I will be charge up to 300 dollars believe me they have no idea who they are messing with. F the 100percent customer satisfication. In my opinion they broke the contract. More...
    (Cable TV)
    leonwiseman's Picture   leonwiseman    0 Comments   Comments

  • Comcast Xfinity Review: Worst Experience imaginable



    I will try and keep my story as short and to the point as possible, but to those of you who are just scanning forums for a quick review of Comcast,PLEASE DO NOT SIGN UP. THESE BA***RDS DO NOT DESERVE A PENNY OF YOUR MONEY! Our experience started about a month ago. We were told there was going to be someone coming up to setup our cable and internet. A fee was never mentioned to us at this time. The service tech showed up (an hour and a half late), hooked up 3 co-ax cables and a splitter, this took him 10 minutes. We were charged $70 for this. Shortly after we began "enjoying" our... More...
    (Cable TV)
    jd43211234's Picture   jd43211234    0 Comments   Comments

  • Extremely poor customer service



    Years ago I had comcast cable because it was the only cable available in my area. The aboslutly worst customer service ever, the acted as if they knew they were the only option and they treated customers just like this. ATT became available in my condo building and I think I was the first to sign up! ATT was a little more $ but the best customer service ever! It's all baout the customer service to me. I just moved into a single family home and ATT is not available, and my husband did not want dish...........so here we go again with Comcast. I have literally been a customer for 4... More...
    (Cable TV)
    cindysheffield's Picture   cindysheffield    0 Comments   Comments

  • Asleep at the wheel..



    Too big to care.. I have spent several "days" trying to contact these people to change my service. No one answers the phones and to try and navigate their website is a nightmare (I'm sure by design). The best way NOT to provide a service is to provide it in a way that no one can take advantage of.. I think this is called a runaway train..I have services I can't put a stop to...except perhaps by not paying my bill...Getting help from Comcast is like trying to get help from the govenrment!! More...
    (Cable TV)
    24infront's Picture   24infront    0 Comments   Comments

  • COMAST IS PROVIDING US WITH HORRIBLE SERVICE!!!!!!!!



    COMCAST-INSTALLATION PROBLEMS. I PLACE MY ORDER FOR NEW SERVICE ON 11-24-12 COMCAST COULD NOT GET TO ME UNTIL THE 12-3 12 WHICH IS NOT RIGHT. WHEN THE TECH CAME OUT TO MY APT. HE WAS THERE 3 HOURS THEN HE STATED IT NEEDED TO BE REWIRED AND SOMEONE WOULD CONTACT ME SOON HE DID'NT KNOW WHEN. TWO DAYS LATER GOT A CALL FROM THE WIRE GUY SAID HE WAS COMING TOMORROW. THE WIRE GUY CAME WITH AN ATTITUDE WALKING IN THE DOOR WAS HORRIBLE HE COMPLAINED THE WHOLE TIME THAT MY BUILDING HAS THREE ATICS AND IT'S SO HARD TO FIND LINES HERE. HE DID'NT PUT THE PROTECTIVE SHOE WEAR ON WHEN... More...
    (Cable TV)
    VETVETT's Picture   VETVETT    0 Comments   Comments

  • Comcast provides unethical service



    I am a current Comcast user. This company provided very good service to me in CT, however I recently moved to AR. The service has been okay to say the least. My cable/internet/phone went out on Christmas Day, my service still has not been restored. We had a mild storm here and power was lost, however the power has been restored. I am currently staying at a well known hotel, I need internet service for my job. It was very interesting that the same hotel I am staying at has Comcast. The service went out here at the hotel last night, within 15-20 minutes of the service going out, the comcast... More...
    (Repair Services)
    chaka2012's Picture   chaka2012    0 Comments   Comments

  • Greedy Comcast



    Account Number 8777 70 317 0234226 My bill with Comcast for internet service was the same for many years: 43.66. Suddenly on their October 4 bill Comcast charged me 72.00 for as they say %u201CSelf Install Kit%u201D which I never needed or received and they started to charge me $7.00 for %u201Cmodem lease fee%u201D. I never agreed to any lease fee and I have my modem for many years from the company which was before Comcast took over. I canceled my services with Comcast after that. They turned off my internet service on November 9. I don%u2019t give my business to corporations who STEAL... More...
    (Internet - Sponsored by DIRECPATH)
    evestrin's Picture   evestrin    0 Comments   Comments

  • Comcast: gouging disabled seniors



    I am trying to help my aunt who has dementia manage her estate. Comcast is horrible to deal with regarding two international calls she placed in October. One call is for $600 and the other $200. I explained to them my aunt's medical condition and they refused to reverse the charges despite the fact she has been a loyal customer for 25 years (1988). Now they have disconnected her cable, internet and phone. The bill is now $2000! The other problem was her calling 411 which added to the costs. When I asked them to restrict her account they refused. This company has no integrity or... More...
    (Cable TV)
    lucy7083's Picture   lucy7083    0 Comments   Comments

  • comcast ceo needs a lesson from me



    i have been a comcast customer for a year now. im currently not working so im cutting down on bills where i can so comcast was a bill i needed to cut. I have worked in customer service all my life! to sum up the story i called them a few times asking about downgrading instead of canceling i called about 3 times to downgrade each time i wrote down the price i was quoted i was told just internet would be $29 then $49 THEN $60 so i was done i just decided to cancel and this was 4 days before my payment was due payments are for the month of service you are ABOUT to recieve so i was told i would... More...
    (Miscellaneous)
    bulloni's Picture   bulloni    0 Comments   Comments

  • By Far the WORST company I have ever dealt with in my life



    By Far the worst service I have ever dealt with. You lie to your customers about service fees, you over charge for terrible service, you over-bill me every single month, and your employees are incompetent. After being on the phone with one of your 'employees' from over seas for over 30 minutes, who by the way was clearly eating while on the phone with me, my problems were not even close to being resolved with your company. I'm surprised you guys can even sleep at night with all the lying and stealing you guys do to your customers. More...
    (Miscellaneous)
    piSS3ed0ff's Picture   piSS3ed0ff    0 Comments   Comments

  • Worst customer service and technicians!



    Since signing up with Comcast almost two years ago, I have had nothing but problems. These problems have included each aspect of the bundle-Internet, cable, phone. The phone drops calls, the Internet is frequently down and relatively slow, and the cable has been an ongoing headache. Comcast keeps giving me used DVRs that quickly break and all the programs I've recorded are lost. I'm realizing their technicians are not properly trained either. And I can't say enough bad things about their customer service. Now I've been charged for a service call I was told was... More...
    (Cable TV)
    bythecanal's Picture   bythecanal    0 Comments   Comments

  • Order confirmation pricing NOT honored & horrible Customer Service



    I recently ordered cable, internet & phone service from Comcast, after seeing a great deal online. While hard to believe, the deal was a no service agreement required, 12 month price of $63 for the Comcast HD Preferred Plus XF Triple Play. I have a copy of my order confirmation, confirming this pricing, and the other one-time charges I was to expect on my first bill -- a total of $108.26. One week 2 days after installation, I receive a bill in the mail for $194.85 (all one-time fees $139.99 for my bundled services. I have since spoken with 8 different Comcast representatives,... More...
    (Cable TV)
    justwow12's Picture   justwow12    0 Comments   Comments

  • Comcast Service Transfer



    I contacted Comcast the end of July for a transfer of service that would take place on Sept. 26, 2012. I was told thatthe new home address had to be added to Comcast's records and they would call me back to set up the appt. I called back after 2 weeks when I did not hear back. After 3 different representatives, each with different scenarios, an appt was made. Comcast finally showed up after having to reschedule and advised me that they did not have a cable on my side of the street . We have been told it may take weeks to install the cable . In the meantime we have no tv, Internet... More...
    (Cable TV)
    Hgoulash's Picture   Hgoulash    0 Comments   Comments

  • COMCAST SUCKS AND STEALS EVERYONE'S MONEY!



    Worst company that I have ever dealt with. When in the world do they put two months charges ON ONE BILL??? Also, calling to set up service and they add shit on there that you didn't ask for, or that you don't need just because they want your money. Worst customer service that I have ever had. What place doesn't have a telephone in their local comcast so that it's more convenient for customers to call if they have simple questions instead of calling the 1-800 number to have to talk to a million automated voices that you can never get anywhere with when ALL YOU WANT TO... More...
    (Cable TV)
    jmmorton01's Picture   jmmorton01    1 Comments   Comments

  • Overbillling for TV Boxes



    Last December, Comcast came out to repair a phone line. The next month we received a bill for 4 cable boxes; whereas, we only have 2. I have called Comcast monthly and spent hours on the phone, was told they would research it and call me back, even spoke to supervisors who indicated the same. I went to the Comcast store and took all my paperwork. After that for 3 months I received bills for 2 boxes, but guess what, after that I started recieving bills for 4 boxes. I went to the store and turned in the 2 boxes I have and told them I wanted my bill resolved and the charges taken off for... More...
    (Cable TV)
    Jangles's Picture   Jangles    0 Comments   Comments

  • Xfinity



    I am NOT at all surprised at the level of discontent from fellow Comcast/Xfinity customers that have already posted about their disappointment with this company. I am literally amazed at the poor level of customer service that they provide. Within the last TWO weeks, I have had MORE THAN 12 phone calls, 6 chats, and email communications with incompetent and unknowledgeable customer service reps. They have provided unfulfilled promises ( also known as LIES) , inaccurate information ( again, LIES) , and redundant, scripted responses that are unhelpful and frustrating. If you don%u2019t... More...
    (Cable TV)
    sharikrystle's Picture   sharikrystle    1 Comments   Comments

  • Comcast overcharges!



    Comcast consistently overcharges for their services. I was on the XFinity triple play contract priced at $99.99/month taxes and equipment fees(a total of $122) until I considered switching to a different carrier earlier this year. At that time, the new carrier initiated a port of my phone number which caused my contract to be broken since I was no longer signed up for all 3 services (phone, internet, and cable) with Comcast. After talking with Comcast and realizing that I could trim my services and still get a competitive price with them, I decided to stay with Comcast. That's when... More...
    (Cable TV)
    eselvarajah's Picture   eselvarajah    0 Comments   Comments

  • COMCAST RIP-OFF



    Cancelled several services with Comcast last month. Paid for services I had been using up until the end of the month,then returned the modem and cable box at the end of the month. This month I not only get billed for the services I had cancelled last month but they charged me double for internet for the month of August and my usual advanced charges for September! Have spoken with several reps without success. They try to tell me that though I paid the end of July for the services I had used, and cancelled cable and the rental fee for the modem the end of the month also. that instead of my... More...
    (Cable TV)
    911rose's Picture   911rose    0 Comments   Comments

  • Comcast has the worst customer service and lie to customers.



    I had an account with comcast in a condo I was living in for 2 years and always had trouble. My husband and I bought a house and decided to try again with them. They. And to set up during our move and when they left nothing worked, no tv no Internet. I called the company to get help with the Internet and it still didn't work after a 2 hour phone call they said someone needed to come out to service it. Okay. My husband then gets a call when he answers he is on hold. Who does that? They were calling to confirm the service visit. Ok fine confirmed. They called the day to say they were... More...
    (Cable TV)
    Kh765's Picture   Kh765    0 Comments   Comments

  • Comcast Billing Department Compalint



    I have two accounts with Comcast. One is for my cable tv which I pay for and one is for my internet service which my company pays for. About 5 months ago I changed one of my premium channels on my cable tv account. When I got my next bills from Comcast they had them mixed and not making any sense at all. I called and they swore that it would be resolved on the next set of bills. One month later, same thing, a real mess. This went on for three months before they finally got it straightened out! The left hand doesn't know what the right is doing. Direct TV is looking better and... More...
    (Cable TV)
    djcvet's Picture   djcvet    0 Comments   Comments

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Comcast Comments


eml5270 says: (4 months ago)
 0
I have the Xfinity Bundle Package at $199.99 a month for 2 years. I was promised a $250.00 gift card (I will never receive that because I was late 1 month). Comcast has now decided to remove the modem from the bundle pkg and now charges an additional $7.00 for the modem even thought it was part of the bundle pkg that was granted for 2 years. I am stuck now until August 2014. Whatever you do don't believe any of the sales people. There job is to reel you in.



danvillelady says: (8 months ago)
 0
I recently switched from Comcast to Vonage...my mistake. It screwed up my phone, wireless and internet. I started the process to switch back to Comcast on 10/1/12. I was told it would take 15 days. I called Comcast on 10/15, I was told everything would be completed the next day. I called two days later and was told everything was complete and I could disconnect my Vonage modem. It turns out it was not complete, that they never started the process of porting my phone # over, and assigned me a random phone number. It took me two weeks of calling Vonage and Comcast to try and straighten this problem out. Vonage told me they had an open ticket with an escalation to port my # when Comcast requested it. Wrong again! They won't release it until 11/1. I stated this process on 10/1 and have been unable to receive incoming calls since 10/15. Hopefully on 11/1, this will be resolved when they say it will, but it is ridiculous that it is taking 30 days for this process, and that I have been unable to receive calls for 15 days! Comcast dropped the ball, but both companies had a hand in really bad service!



hisnher81 says: (11 months ago)
 0
i'm have comcast xfinity and it really suck it like everyday some of my channels go out and never come back in if you call comcast they set you a appointment for other two or three day. really (i wish i would have kept direct tv)



doppyd says: (12 months ago)
 0
I am FURIOUS with Comcast! When they cut the channels in my package I decided when I moved the end of March I would not stay with their services. I returned my equipment and received a statement indicating I was due $78.80 credit. I called several times to check on my refund and was told 7-8 weeks - we ABSOLUTELY owe the $78.80 and will send it out. What do you know - the amount has changed since I told them how horrible the service was and now I owe them $60+!!! What the heck?!?! So no bill has been sent to me with this amount, and they can change the billing so I owe them $? I can't say it enough...STAY AWAY FROM THESE CROOKS! I am planning to review them everywhere and file an FTC report. HAD ENOUGH! Please save yourself the trouble and go to Direct TV. I am paying half what I paid with Scumcast and get 5 times as many channels - to top it off, when I call Direct TV with a question - they are (wait for it) polite! After dealing with nasty and uncaring customer drones at Comcast for so long it was like a breath of fresh air!
When Comcast originally came out to install the guy was rude and left damage - when Direct TV came out the guy took the time to ask questions, wore boot covers without being asked and spoke to me politely.



bmajor52 says: (1 year ago)
 0
I have a Hugh complaint, last week I had a senior sale manager knock on my door with a trainee. I said I had Comcast but I got rid of it because of their prices. Well the senior sale manager said what do you have, I said You need to wave installation fee to start, 25mg per second he put it on the sales order. Then I said I need Limited Basic, expandable basic, Digital preferred and digital premium. Equipment needed was two hd boxes, one dvr, one wireless router and 2 remotes. All for 69.99 and no price increases for a year. Well installation date came yesterday. The work order only had 11mb per second on speed and the cable channels are only basic. I called my rep, and he said he would take care of it. well nothing was done I reached out to my salesman all day with no response.



llong says: (2 years ago)
 0
I had the worst experience ever. The installer left trash in my house and yard. I got HD programing and the tech used a componet cabe instead of a HDMI cable. Therefore my 7.1 theather system would not work properly. I bought a HDMI CABLE. The surround sound worked like it should and the picture was alot better.
Also when tech left our wireless computer did not work. Called Comcast and they said the router I had was not compatabile.Had to order a router from Comcast four times before they would send it.Tech should of told me that our router was not compatable.
Then a week later they came to bury the cable they laid in my backyard. When they left they left the back gate open.Had to search the neighborhood for the dogs.
Then the cable box went out and was told it will take two or three days for a tech to come and fix it. Told Comcast that is too long. They said we can take the box to a local service center. Comcast gave me the address. When I arrived at the address it was a resturant.



lola94080 says: (2 years ago)
 0
I think they charge to much,I don't understand why no one speaks English?I can't communicate.If I could communicate I would be happy.I am telling the truth.I cannot understand customer service.



kristinanguyen says: (2 years ago)
 0
They may seem all about service, but they are really sketchy. If you want a good deal, you have to search hard for secret deals. And when you call in, be careful on the way you word things. Also, have the ad in front of you. They don't want to grant you cheap fast internet without trying to sway you into the plan of higher cost.

I just wish they were honest enough to lay the best deal on the table first. I hate calling them.



ellesunshinee says: (2 years ago)
 0
their service is absolutely terrible.
the for a year straight, my cable and internet would go out at least three times a week, when i'd call all they would tell me is to unplug it and wait thirty seconds, they also withdrew money from my bank account without being authorized to do so. every week it was the same cable and internet out for about five hours at a time. then they kept saying it was maintenance, every single week? that would cause my services to go out? i got cut off from a video call with my husband while he was in iraq several times. their customer service was always rude, and when i asked to speak to a manager i got hung up on several times. they also charged me twice for a set up fee. comcast sucks



geoo954 says: (2 years ago)
 0
Never buy this crappy cable. You might as well stick with the dish. Even if that means not being able to watch your favorite shows during rainy weather. Last night my cable was trouble shooting for hours. I pretty much missed every t.v. show i wanted to watch. Funny thing is, the weather was perfect outside. Also , customer service sucks. Alot of broken promises. I was promised a free cable installation from the technition due to the fact that the area i lived in had a special going on. Fair to say i never received any free instalation. It was just added to my first months bill. Thanks liars. Crappy cable, crappy customer service, crappy liars, crappy company. Go with direct t.v. or any other cable provider.



TardoComcasto says: (2 years ago)
 0
Comcast is absolute garbage! If you have any alternative to actual high speed internet in your area go with them. Lets get the ball rolling with all the crap they have put me through. Signed up for a year service internet and cable for 69.99 a month. They input my social wrong requiring me to go to an actual office and provide photo id to prove who i am due to their error. installation took 2 weeks to finally show up. Internet speeds were garbage 3 techs had to come out to figure out the problem. there is another 3 weeks. After 6months they added 20 dollars to my bill saying i was not on a 12 month plan. They scheduled a supervisor to call me back in 48 to 72 hours. 6 business days later and after my bill is due i called them. they stated as to the fact that no notes were in the account for a 12 month deal that it must not have existed. I order 1 to 2 ufc events a month in HD. Those are 55 bucks. They were almost willing to lose my service over 20 bucks that shouldn't have been there in the first place. To get that resolved took 4 calls and a total of about 3 hours on the phone. Next my box just up and dies. I go in to an actual location for a swap, 23 people in line 1 person helping. I try to get an hd dvr they tell me they only have ones with component cable hook ups. I call and have one sent out to me. Told it would be there in 5 business days. 7 days later i call to find out he never actually placed the order but still charged me 10 shipping. Now I am watching tv and screen goes black I have audio but video is gone. a few minutes later blue screen comes up says I am not subscribed to those channels. I call Comcast the half tarded tech support has me do all the same things i have already done, unplug, turn off, turn on. He sends out signals to the box. Again i get audio but no video. He tells me to wait half hour HD video takes longer to load up. 5 minutes later blue screen is back saying i dont subscribe to those channels. I call them back again, this time the tech doesn't listen to a thing i am saying gets it all wrong. I repeat myself several times finally he understands. He has me go through the same routine as the last half a tard, and right now i am staring at a blue screen says i don't subscribe to these channels. Comcast has horrible customer care and even worse tech support. If I had verizon fios in my area i would drop comcast in half a heart beat. I hope whoever is in charge of tech and customer support finds as much aggravation in his personal life as he causes to all of us on this board. They are deplorable company that should suffer great financial loss in the near future. I wish them strife and anxiety in their life. In addition I have to wait until the sales team shows up to even argue my way into a credit. The amount of crap this company has put me through is ridiculous. I am the crazy person sending money every month, but have DSL as the only alternative for high speed internet which doesn't meet my needs. If you are just looking for TV do not go through comcast. If you are not internet intensive don't go through comcast. These people are soulless crooks who deserve what ever negative energy life can throw at them. I hope their stock goes through the floor and these executives wives cheat on them.



amysnowden82 says: (2 years ago)
 0
Wow. I am increasingly surprised at how poor your customer service is. We pay s lot for on demand and 4/5 times it does not work. Each time I have to call and give the information to our account and get disconnected once or twice. Tonight it's been a 45 minute operation and now nothing works. Not only no on demand now, but no tv at all. I am continually frustrated by your representatives. Tonight, for example, I was put on hold for 17 minutes while she looked up my account. Then the call was disconnected, so I had to start from scratch. Looking up an account should not take 17 minutes. I am so tired of dealing with the CONSTANT on demand problems. Why should I pay for a service that works 20% of the time. Comcast really needs to get their s*#% together.



loneranger says: (2 years ago)
 0
I am seriously UNIMPRESSED!!! Who do you all think you are? you offer deals that are not even through you?? OFFERWIRE? skip this scam all together!! almost 180 dollars later... still not satisfied.. oh and as far as follow up help from Comcast..non existent!

When I set up my account .. transferred to some other country call in center.. should have been my first clue! WHAT A JOKE!!

So far in this area.. cancelled with Clear, Sprint and now plan to do the same for COMCAST!! RIP me off I think NOT.. I have disputed and will continue to do so from now until eternity.. so good luck CHUMPS!!



Rainbow338 says: (2 years ago)
 0
Service, technicians, and customer service except we are continually charged for adult movies that we do not order. I am repeatedly advised there is nothing they can do about the charges. My husband is disabled and cannot order movies.
Anyone else have this problem?



kmiller799 says: (2 years ago)
 0
I called the comcast billing number today because I was being wrongly charged an extra $5 a month for a telephone modem that I DO NOT HAVE. I have the same cable internet modem that was installed by the tech in my apartment 2 and a half years ago (NOT AT MY REQUEST) I signed up for phone service less than a year ago and canceled it months ago because I never used it and still 4-5 months later I am paying the $5 charge for some telephone modem I don't have and the two incompetent people that I talked to said there was nothing they could do, so sorry and no one else I could talk to and they could "escalate it" and someone would call me. Not to mention that when I called an ordered my HD cable box, the sales person ASSURED me (I asked repeatedly) that there would be no charge, and there was a $10 shipping charge, which the "supervisor" said he could do nothing about. I would like someone to contact me promptly and resolve both of these issues or I will be cancelling my service and asking all of my friends, family members, coworkers, blog readers and anyone else who will listen to cancel their service as well and get the word out about the deceitful practices of Comcast.



mojo17 says: (4 years ago)
 0
Comcast won't read this because they don't care!!! Like someone else said, if they were regulated by the government it might change. They gave us a window from 8-10, 6 days after moving and without cable. We had to call them at 10:30 to ask when they'll be here. 6 or 7 calls later after hearing, "a technician will call you shortly", we were told that we had rescheduled the following week. WE RESCHEDULED!!! LOL!!!! we finally had to talk to a supervisor and threaten to take all the equipment to the office and switch to AT&T to finally hear, "a technician and a supervisor will be there within the hour". Comcast, you truly do suck. You should learn customer service so you don't have people running around telling others not to buy your product. You could be doing so much more.



lmm55 says: (4 years ago)
 0
Obviously Comcast doesnt care about the customer;I had a 3-5 window with a 30 minute call before ariving. Came home to find note on the door they had been and gone.this was after I confirmed the 30 minute "heads Up" call the same morning.I called customer service and was told if I would not cancel everything they would return that day.After waiting 3 hours called back and was told they were never scheduled to come back that day.Offered me a $20 credit,which was an insult,but I made another appt for 2 days later.Thoght about it and decided to call and cancel and was told my appt wasnt in 2 days but the next week.Total screw ups and accomplished liars,which they must have been trained to do.Big companies fall as well as small companies.We have a business and I have made it my mission to tell everyone who walks in our door about their terrible service.Eventually some thing has to "trickle" down the line if only a small dent.Bottom line COMCAST SUCKS!!!!!



Laddie says: (4 years ago)
 0
Where is my rebate promised when I changed to Comcast?? Waiting and after calls, nobody can find the sent in info. I have called 3 times and get no results, if I don't receive this rebate in the next days I may cancel all! edstarr1@comcast.net



MCPtz says: (4 years ago)
 0
Three things already, just from signing up.
First off, my tv and internet does work. It's not like I'm paying for faulty equipment.
When I first called for TV+internet, the sales person offered me the most expensive package. I had to tell her precisely what I wanted, saved me 20$ a month. I expected this because good sales people always do this.
Second, I specifically only needed the tech to turn on the switch at our building. I can go pick up the box and modem at our local office. But NO, I had to be there during their ridiculous '2 hour' service window, which ended up 3 hours by the time the tech left. All the guy did was find the switch, turn it on, bring the box/modem up, and plug it in. I didn't need him to enter my residence. I am perfectly capable of plugging things in and checking they work. I even specifically asked if the tech can just flip the switch while I am at work, I will go get the boxes from a local office, and check the connection. No sir, no way, no how. Comcast has never heard the word 'yes'. It's just a scam to get 'installation fees'.
Third, I directly asked for a box with HDMI to both the telephone sales representative, and POINT BLANK I asked the tech if the box had an HDMI port. He DID NOT answer my question. I asked him again, 'Is there an HDMI port on this cable box?' He again did not answer. I looked for myself, there is no HDMI port, but fortunately, the DVI port and audio port worked, so I saved myself some hassle. But the entire hassle could have been avoided if they wanted to SERVE their customers.

Bad company, produces negative workers who only know how to say 'No' to their customers.
I do not need an "apology", I need customer service.



vnytgt says: (4 years ago)
 0
I called, a rep told me I would get a good deal on...1st faster speed net then changed into bundle came up with price awhile later said "can I call you back, can't find code" ...OK...haaa knew it!! he did not call back... finally found out they were going to increase the monthly payment on my current bundle...from $122 to $130 WTF!! three reps said different! WTFOF..condo and apt residents got ripped off by COMCAST CABLE ...



Howard1 says: (4 years ago)
 0
At 7:30am I had no inter-net service. Gold Stars to Ms. Enrique, No. 35341. I'll call her my Computer Angel. She had not just a beautiful disposition but she represents Comcast with wisdom and customer patience. God Bless Ms. Enrique. Please give her a gold star. Miss Criss



vparker09 says: (4 years ago)
 0
I am pleased to say that the nonprofit I Chair is switching to Comcast.This is going to SAVE us at Disability Network Wayne County-Detroit.Over 100.00 a month.As a customer myself I am VERY PLEASED. thank YOU Vivian Parker



maresydoats says: (4 years ago)
 0
From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using it...one of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem so it took MORE days to finally solve it! Asked for some kind of reimbursement for
those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night....with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.




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