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Comcast Reviews

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  • Overcharging for Internet

    I finally cut the cable cord and went with Comcast internet. I sign up for the fastest speed which is the highest cost. This was a hassle in itself. Now I find out that they want to charge me even more money if I use the service over their allotted time. How much more greedy can you get. Comcast is a greedy corporate bloodsucker that wants to charge me extra money because I use a service I pay for. More...
    (Cable TV)
    Lyoung's Picture   Lyoung    0 Comments   Comments
  • sent to collections before bill was due

    I signed up for Comcast%u2019s xfinity internet and cable TV on 1.9.15. Internet was slow. I could not stream videos online. I called customer service. They said let the video upload first, then watch it. The cable TV reception was poor. We could not watch movies on cable without losing a picture (any movie any channel). I called customer service; they restarted the equipment and told me to wait for 2 hours then use it again. Restarting the equipment did not help. On 1/24/15, 2 weeks after I installed the service, I called Comcast and canceled all services. They have a 30 day satisfaction... More...
    (Cable TV)
    badday's Picture   badday    0 Comments   Comments
  • Comcast Cable T.V

    The is by far the worst company I have ever dealt with is my life and all they do is try to scam you for every penny that you have. They literally SUPER GLUED the cable cord to the back of my T.V and it came lose and now they are telling me that I will have to pay $40 to have someone come out to my house and fix it!!!! I have not touched the cord since they installed it. The fact that they want me to pay to fix their mistake is by far the worst customer service I have ever received in my life. We are the CUSTOMERS, we should be treated fairly and not charged for mistakes that the company... More...
    (Cable TV)
    HFL3's Picture   HFL3    0 Comments   Comments
  • comcast tech scares us.

    I have had Comcast for years and have tolerated the service constantly going out and the bad service. However, today the service tech came out and was extremely rude and aggressive. Scared everyone in the house. I contacted Comcast by phone and all I get is an apology. I go to the office in the nearby town and tell the rep what happened. She puts me on the phone with the tech's supervisor. All he does is apologize and asks that I send him an email on what happened. In the mean time, my service is STILL not working and they will not compensate me for anything. It wasn't... More...
    (Cable TV)

    We called to tell Comcast we were moving. The representative stated if we stay a customer they will delete our old bill and start us on a fresh start of a 0 balance. They lied turning our bill into a 723.00 bill! We called and we were promised a call back from a supervisor so that the matter can be resolved. We never got a call back and our service was interrupted. We called in complaining about our situation. One representative stated she willdelete our bill and we will receive the new bill. If we pay 139.83 today we can have our serviced reactivated and a call back from a supervisor. We... More...
    (Cable TV)
    JenaRodriguez's Picture   JenaRodriguez    0 Comments   Comments
  • Poor excuse of a company!

    I cannot even believe I decided to sign up with Comcast. I paid $100 deposit only 6 day later it get shut off! They claim that I owe from a previous account! Most bullshit I have ever heard! I will what ever it takes to get my deposit back.... This company is based on self proclaimed success when in reality they lie and cheat their way into Americans wallets! I have yet to hear one person say they have not had any issues with Comcast! Every rep I talked to were downright rude and disrespectful. When they say customer satisfaction is the priority I just shake my head in disgust. Thanks for... More...
    (Cable TV)
    Crinnenc87's Picture   Crinnenc87    0 Comments   Comments
  • Comcast

    Contacted Comcast on Sept 22nd to cancel services, spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account November 7th, received a bill from Comcast for service, contacted once again and discussed situation with another rep, in review he saw that the account was supposed to be cancelled, according to him, on the 24th. I argued and stated I had called on the 22nd but after a minute conceded the two days wasn%u2019t worth arguing any further. The agent agreed to backdate the cancellation to the 24th and refund the unused portion... More...
    (Internet - Sponsored by DIRECPATH)
    ckturbo's Picture   ckturbo    0 Comments   Comments
  • Comcast Residential / Incorrect Billing amounts / Over $1,000 bill.

    I was forced to switch my internet and 2nd and 3rd phone lines with Comcast Business Class. I was then charged through Comcast Residential $100 for random visits in one bill, then and additional $100 a month for services not received. Simple billing issue that seems to get fixed every month until the next bill comes and my balance is up to $1,011.74. Every month I am told that my bill will be credited and it is not. Someone Please help get me to corporate and not JUST make a BBB complaint. More...
    (Cable TV)
    GladysM's Picture   GladysM    0 Comments   Comments
  • Comcast - Learn how to treat customers!!!!!!

    Where do I even start?!! Bought an HDTV in Dec. 2014. Hooked up tv to the cable box, but picture looked horrible. Called Comcast. The rep told me that we need to have a new digital box, but "since our service center isn't a walk in center, the box will have to be mailed at a cost of $9.95 shipping". The new box we received did not work, so Comcast rep said a technician would come out to bring a box and install it, which he did. The technician also told me that I could have picked up a box at our local service center, unlike what I was told when the box was mailed to me.... More...
    (Cable TV)
    schaerer's Picture   schaerer    2 Comments   Comments
  • Poor customer service - I greatly detest this company

    I recently had the unfortunately misfortune of having to choose Comcast as my internet service due to a move and the unavailability of other internet providers in the area. I hated them before and now it just confirmed why I detest this company so much. I ordered the 25 MBSP package for $29.99 and was provided the 3 MBSP package for $19.99. Was told that I couldn't change it and that there office couldn't change it...customer care, etc. I am now stuck with this slow speed UNTIL another internet provider comes into the area. I will NEVER recommend COMCAST to anyone who is in... More...
    (Internet - Sponsored by DIRECPATH)
    msvette012's Picture   msvette012    0 Comments   Comments
  • Comcast billing issue

    I recently moved and transferred my service from my old home to my new one. Both are with Comcast and I made no changes to what my service was for. I received a bill for my new home that is for $489.56. My previous bills have been for $129.22. I have called twice (11/26 and 12/6) and was told both times that there was a change to a new billing system and this new bill was a mistake; it would get straightened out, etc. I called last night to check on the amount I owed (the bill is due the 13th) and Comcast is still claiming I owe $489.56. The second time I called I received a reference... More...
    (Cable TV)
    jcreader's Picture   jcreader    0 Comments   Comments
  • "ON DEMAND" tv as administered by

    had On Demand off for over two weeks, Tried to call Comcast, but couldn't get through for over a week. Finally after 20- 30 minutes someone answered, passed to tech, sent signal, it did not work sent to 2 tier tech-never picked up. Tried for rest of week to get someone to schedule a tech to come to home, each person assured me someone would show up Wed., Thursday, Friday and Sunday. NO ONE EVER CALLED TO CANCEL OR SHOWED UP TO FIX THE PROBLEM. I now have a supposed appointment for December. Who knows if it is an actual appointment or anther lie. More...
    (Cable TV)
    bwpope's Picture   bwpope    0 Comments   Comments
  • Worst customer service ever.

    I wanted some extra internet power in my home and called them. Went to pick up equipment, they upsold me for tv, and then I have not had service for over a month. Im returning the equipment today. Ive spent endless hours on the phone, everytime they told me something different and even lied to me. Promised me a new price, and no one knew about it. Its really not worth the frustration and the time. More...
    (Cable TV)
    adrianacaro's Picture   adrianacaro    0 Comments   Comments
  • very poor customer service

    I ordered comcast and was required to pay a fee of $150.00 for their services on to be told after I initiated the phone call that I would not be getting there service and I had to wait 30 days before my money could be returned to my card due to a fake account that was set up in my name and they expected me to pay $472.00 to get service! Nope not go happen this company is ripping people off because they can and our federal government is letting it happen More...
    (Cable TV)
    lhoward963's Picture   lhoward963    0 Comments   Comments
  • Tvcable Andes internet

    Comcast tiene pésimo técnicos , pésimo servicio , como si fuera gratis te mandan a alguien que no tiene ni idea de lo q esta haciendo , te mandan a un subcontratados y luego cuando llamas a Customer Services te sale una persona diciendo q no aparece en el sistema como q alguien vino a la casa, un día tienes cable y al otro no, como si fuera barato te dicen te mando un técnico y lo tiene. Q pagar, no deberían Comcast tener sus propios técnicos y resolver el problema ellos mismo al fin y al cabo nosotros le pagamos a ellos , para mi Comcast y... More...
    (Cable TV)
    Badcable's Picture   Badcable    0 Comments   Comments
  • Comcast

    I have had the worst experience if my life with the customer service at comcast. I've spoken to 6 different representatives in 3 days and they are all clueless. Supervisor is also clueless and there is no manager on duty on weekend. Spent hrs on phone to resolve nothing. They send technician to wrong address to then tell me he cannot come to new correct address so I have to make another appointment. Representatives write incorrect notes in my account, More...
    (Cable TV)
    Miriamseay's Picture   Miriamseay    0 Comments   Comments
  • Bad Service

    Unreliable service, sometimes the internet is down for several hours, and one time, they refused to come to our house to check the problem because they went to our front door neighbors house instead. right in front, and they told us that they had to come back the next day because of the wrong house. Comcast is very bad and switching is what i might do. The internet is very slow and choppy, and i can't even view a 30 second video clip. 30 mb/s down and 10 mb/s up is a lie. More...
    (Internet - Sponsored by DIRECPATH)
  • Comcast

    Horrible service and stuck in contract have had Comcast for 3 months and 6 weeks it had not working the billing agency guy I talked to didn't even care I will never deal with him again I can't wait to be out of contract in going to convince a lot of people to cancel tverw service snd people that are thinking about it to never go with them and share my horrible service with them More...
    (Cable TV)
  • Beyond terrible

    I have ATT now. Internet speeds are incredibly slow. They do not have U-verse in this area. U-verse can be considered slow by today's standards but at least better than what I have now. The choices are limited in the area so I called Comcast/Infinity. Comments are similar to latest comments here. They are horrible and incompetent. I called in the June - July 2014 time frame and service is still not installed! As a matter of fact, the cable is not even buried. They would miss time windows, promise installation by a certain date and never deliver. You can see this by above. They would... More...
    (Internet - Sponsored by DIRECPATH)
    geronimott's Picture   geronimott    0 Comments   Comments
  • TERRIBLE!!!!!!

    (Cable TV)
    KKAROLINAL's Picture   KKAROLINAL    0 Comments   Comments
  • Comcast cable/internet bundle

    Giving Comcast a down grade for poor customer/sales service. Called Comcast in July to inquire for any promo on cable/internet service as our current promo service of cable/performance internet of $69.99 is to expire in August. Was given the new price of $62.82 for the bundle for 6 months. Now we received a bill totaling $107.98, $89.99 for the cable/internet service. Called them today to complain & was told that they do not have such promo for $62.82, & told them we were never informed of this. They are offering me the $69.99/month but I need to downgrade to economy on the internet... More...
    (Cable TV)
    Rowdejesus's Picture   Rowdejesus    0 Comments   Comments
  • Comcast customer service

    In the 1 year that I have been a Comcast customer I have had nothing but terrible service on the phone, online, and in person. It took them 4 separately scheduled appointments to actually show up to install cable boxes. Customer service rep apologized but never made a move to resolve the issue, also, phone calls to schedule a technician visit take at least 15 minutes and you speak to a real person for maybe 30 seconds of that. I finally gave up on them, cancelled my service and am currently sitting in the service center, ON THE FLOOR because there are 46 people ahead of me in line and two... More...
    (Cable TV)
    Sharpe40's Picture   Sharpe40    0 Comments   Comments
  • Comcast overcharging for shit internet service

    $66 for 25mbps internet speed and I'm getting 5mbps at best. That's after spending 6 hours on the phone with them tonight when my service strangely degraded from 25mbps to 5mbps within the last week. They couldn't do anything but send someone out which will cost me a service charge... and that's after some asshole said that my modem isn't powerful enough to handle their almighty signal and I bought a new one for $70 for only an increase of 1mbps. I guess they're lucky that they are one of the two service providers in the area. I switched because the other... More...
    (Internet - Sponsored by DIRECPATH)
    Effcomcast's Picture   Effcomcast    0 Comments   Comments
  • Comcast

    Simply awful. I have never liked comcast but have been forced to use their ridiculous service for over 4 years now. The internet constantly craps out and I have to fiddle with passwords and turning the router on and off multiple times before actually getting a signal. I hate this company so much and hope it burns to the ground. Every time I see a stupid xfinity commercial boasting about fast reliable internet I throw up in my mouth a little bit. The people over at comcast are crooks. More...
    (Internet - Sponsored by DIRECPATH)
  • false advertisement

    I am A senior, trying to live off a fix income. and was truly given and a written agreement by one of your representative. she stated, that my bill would not exceed over $126.oo per taxes and I requested 3 extra boxes which should have cause a increased of about 133/month. now I am being told this was not a contact. I have a bill for 174. and I can not pay this amount. I totally dispute these charges such as admin fees late fees, video reactivation fee. this is not true. regulatory recovery fees. this is a lie. please remove this off my bill.Thank you. More...
    lav2014's Picture   lav2014    0 Comments   Comments
  • Comcast did not provide services I signed up for

    I signed a contract for Internet, TV with DVR and HD. I got a digital box, no HD TV. Almost 2 weeks later, I finally got the DVR box, but unable to record anything and still no HD tv. Made several contacts with local office and finally took back the TV equipment BEFORE the 30 day guarantee was up. They said they would close out the package deal and give me a new deal on just the internet service. Now, I was told that it was not closed properly and they are charging me for TV and internet even though they did not provide what the contract stated. I made numerous calls. My internet has... More...
    (Cable TV)
    crazyidiot's Picture   crazyidiot    0 Comments   Comments
  • Comcast Customer Service

    I just spent 1.5 hours on the phone and online chat with Comcast simply trying to get my internet upgraded. They transferred me 9 times....yes...literally 9 times! Each time I had to re-explain myself to the next time, even when the prior representative told me that he had called ahead and explained my situation. Once again Comcast continues to have the worst customer service on the planet. Super frustrating! This same situation has happened to me at least a half dozen times before. It's no wonder I know people that work for Comcast and they are embarrassed... More...
    (Internet - Sponsored by DIRECPATH)
    zimmer725's Picture   zimmer725    0 Comments   Comments

    (Cable TV)
    HOLLYPWR's Picture   HOLLYPWR    0 Comments   Comments
  • Poor customer service

    Your customer service is horrible, I've been waiting 2 months to get a tech to install the x1 box in my home as well as a credit on my account for a misapplied payment that was done over 2 months ago as well!! Y'all have no problem billing your customers for stuff they can't even use nor watch but yet expect us to pay a bill on time when you have no timely manners about anything y'all do! I've spent hours and days and weeks and now months on the phone with reps that have done nothing for us!! I'm changing companies as soon as I find one with good reviews... More...
    (Cable TV)
    Erica71284's Picture   Erica71284    0 Comments   Comments
  • Comcast is HORRIBLE--how/why were they enabled a monopoly

    Comcast may be the most loathsome company I have ever engaged with. They are truly nightmare. I am constantly disappointed with their shoddy, over-priced products and even more disturbed by their horrendous customer support. The following are just a few examples Comcast's bungling incompetence and startling deficiencies: 1) Their internet speed is typically much LOWER than advertised. I am paying for 105 Mbps and routinely average ~ 25Mbps when sitting 2 or 3 unobstructed feet from the router/modem. 2) On several occasions my monthly bill has unexpectedly increased without me... More...
    (Internet - Sponsored by DIRECPATH)
    mcurtis's Picture   mcurtis    0 Comments   Comments
  • comcast sucks!!!!!

    this is by far the worst company EVER!!!! Worst customer service I've ever experienced after being on the phone with 5 , yes 5! Different people for 3 hours the only thing that got resolved was they figured out that my modem is connected to someone else's account and they didn't pay their bill aka I have no internet for the service I paid for and this other person has MY internet! So instead of them coming and fixing their issue I have to get in my car and drive 18 miles to the store so they can fix their issue. So now not only do I have no internet I also have to waste MY... More...
    (Cable TV)
    fuckcomcast's Picture   fuckcomcast    0 Comments   Comments
  • Poor Customer Service - Liars

    A few months ago I spoke with a representative who offered me the triple play package for $134. However, when I received the following months bill, my bill was between $145-$160. I called Comcast immediately, and was told by another representative that Comcast did not have a package with the price of $134. I requested that a manager contact me and listen to the tape if the conversation was recorded. I never received a call, even after I called twice regarding the situation. Moving forward, I requested the removal of my DVR service due to other options available. The first time I... More...
    (Cable TV)
    lalston03's Picture   lalston03    0 Comments   Comments
  • Technician for equipment

    I have scheduled a technician to come out and fix my equipment since Friday afternoon. They have failed to come out and I am continuously rescheduled for the next day. I have been scheduled for Saturday, Sunday, Monday, Tuesday and now I am being told they won't be here until tomorrow. I got this service in hopes that I would be able to use it, not pay for the service and having a constant burden of having to call and figure out why the technician didn't come only to be rescheduled until the following day. I had to cancel my weekend plans to be around for the lack of technician.... More...
    (Cable TV)
    shittyservice's Picture   shittyservice    0 Comments   Comments
  • Example

    I want thank you Comcast for leaving their line%u2019s down across my back yard and on top of my garage since Wednesday March 12, 2014, this has prohibit from using my garage and made me have to walk around the block and through the alley to empty may garbage for three days. Your company customer service representative is sad; one of them told me that currents do not run through the line (SAD). And the worst part about it it%u2019s not my line it%u2019s my neighbor line and they called you, and your representative say they will try to get someone out on Saturday March 14, 2014. So you... More...
    (Repair Services)
    L7878711's Picture   L7878711    1 Comments   Comments

    THANKS FOR YOUR LINE BEING DOWN IN MY BACK YARD FOR THREE DAY NOW!!!!!!!!!!!!!!!!!!!!! I want thank you Comcast for leaving your line down a cross my back yard and on top of my garage since Wednesday March 13, 2014, this has prohibit from using my garage and made me have to walk around the block and through the alley to empty may garbage for three days. Your company customer service representative is sad; one of them told me that currents do not run through the line (SAD). And the worst part about it it’s not my line it’s my neighbor line and they called you, and your... More...
    (Repair Services)
    L7878711's Picture   L7878711    0 Comments   Comments
  • Comcast service subpar

    I cannot wait until AT&T can provide service in my neighborhood!!!! I had Comcast for years and had ALL kinds of issues. Slow internet, random internet outages for a minute or two, up to an hour or more. The television was not any better. The sound will go in and out on some channels, the picture will pixelate or the channel will just go black for a moment. I switched to Uverse and LOVED it. Lightening fast internet, even with the bottom rung speed option, consistent good quality picture, and in the 3 years I had Uverse, I never had random outages. During two really bad... More...
    (Cable TV)
    ldyvlsfan's Picture   ldyvlsfan    0 Comments   Comments
  • COMCAST Price Gouging, terrible customer service

    Comcast never honors the price agreements they make, and charge you extra rental on equipment they have made necessary, so you can even use the service you are already paying for. Their customer service is terrible, I have to spend a few hours on the phone each month fighting to get the service at the price they quoted. I pay extra for maintenance, but whenever I have a problem, I get unplug the modem, set top box, or whatever. By the very nature of the equipment the plugs are always behind furniture, I am a 56 year old disabled woman, and you want me to move heavy furniture!!!!!! If I say... More...
    (Cable TV)
    shawk's Picture   shawk    0 Comments   Comments
  • Comcast internet

    I not only have daily problems with connectivity, but I have hourly problems and and even 10 minutes problems. I have an H-P, Asus, 2 Nook and 2 I-phones. My daughter really has problems at her home. She has 2 Macs, 3 I-Pads and 4 I-phones. I keep an H-P there. She even bought a new router and modem to no avail. So I know that is not the computers or phones causing the problems. I am here only temporally, but may main houses are in Florida and Illinois. I have CenturyLink and New Wave at those places. Few if any problems. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    bunny1's Picture   bunny1    0 Comments   Comments
  • Comcast Service - Cable TV, Phone, Internet

    The complaint is that Comcast does not care AT ALL about its current customers. Specials are offered weekly for NEW customers - but NOT available to current ones. Their costs have skyrocketed - totally insane what they charge now even for basic services. Customer service really stinks they can care less if you are already a customer, they only want to talk to new customers. I asked to speak to a person's supervisor once and they told me that person was not available. They said I would get a return call, I never did. Everything about Comcast is the pits!!!! More...
    (Cable TV)
    Bkaracos's Picture   Bkaracos    0 Comments   Comments
  • Comcast rip off and changing bill monthly !!

    they promise you a price then charge you another and then every month change your bill !! each month My bill has been higher !!! and they gave me discounts they said for 6 months but removed them with out telling me after one !! Plus lied and the price of my bill and service at the time of hook up and till my 30 money time was up !! they do this all the time so please watch your bill !! this is why I left them one time before I should have never went back !! this time I will be going to the Better Business Bureau because I have the rep on record saying they did it to me !! Plus the paper... More...
    (Cable TV)
    xxxDAFxxx's Picture   xxxDAFxxx    1 Comments   Comments
  • When you cancel service.

    Comcast and the other companies like it have a monopoly in the areas they work in. I don't see how this is right/legal. I canceled my service with Comcast and had an $80 credit on my account, even though I only paid $60 a month for my services! I now have to wait 30 days for them to process my credit and send me a check. So they make us over pay for a service and when we cancel they make us wait 30 days to issue us a credit. Great policy for Comcast. Bad Customer service and policy for the people they are gouging. More...
    (Cable TV)
    ngb112's Picture   ngb112    0 Comments   Comments

Comcast Reviews By Product


Comcast Comments

uname says: (7 months ago)
pray to God for not having you in condition when you have to call them. they always provide you wrong information and your problem never get resolved with them. I HAVE TO CALL 20 TIMES EVEN THEY COULDN'T RESOLVE MY BILLING QUESTION.
after 5 request their SUPERVISOR never gave me call.
it started my move to new location.
1) they shipped all the equipment, while i had my nodem and setup box.
2) my online acc was closed; while some one told me to setup payment for new location in the old acc.
3) i have to call again to resolve this issue spending hours.
4) i was asked to use new one, including their modem while i had my own.
5) i started using their modem then after 3 month while i gifted my modem and router to someone, they send me a letter that we are now going to charge you, while no one told me that earlier. and asked me to use their modem.

6) to resolve thsi bill issue i have to call them atleast 5 times.
7) i requested supervisor to call me but it didn't happen after on hold 3-4 times.
8) they can morph the online feedback option, if they couldn't resolve the issue you will never get automated call even after choosing that option.
9) today i am again tried but result is, i have to buy new modem and router and drop off their...... let see it will be resolve the issue or not.

nanahixon says: (1 year ago)
This is to say that you guy are awesome. Just as I was giving up hope and writing a nasty comment your tech Jay
rode in on his white horse and fix everything. Great job!
Thank you Jay did what 2 other techs failed to do. Give this guy a raise or a bonus or both.
S. Hixon

RockyByargeon says: (1 year ago)
I had Comcast in Houston back in 2012. In October 2012 I relocated and cancelled. After reading reviews on turning in equipment, I did as suggested. I called Comcast and the first person I talked to said they would send a pre labeled shipping box. After a month of waiting, I called again, this time was told they did not send pre labeled shipping boxes and I would be responsible for the box. In November, I shipped 3 receivers and the modem by registered mail. Approx 3 months later, a collection company called and said they were collecting for $725, the amount I had insured the recvrs and modem for, the value Comcast put on the equipment. I explained to them I had send the equipment back and sent it registered mail and had the receipt in hand. They apologized and never called again. About 7 months later, another collections company called and requested $725 again, I explained the same as I did to the previous company. About 1 month later again another call from the same collection company. I then called Comcast. The "representative" said they didn't get my equipment. When I told her I sent it registered mail and also insured it and it had been over a year, she put me on hold to "check". She did and informed me that they never received the modem. So the both collections companies are told to collect the entire amount, at first Comcast rep says they didn't receive any equipment, then they never got the modem..that doesn't do me any good without a Comcast account. She then told me she would investigate and another rep higher up would call me within 24 hrs since one minute no equipment and the next it was just the modem. I never hear back from Comcast. I did get another call from the collections agency..Credit Protection Agency. CPA has put a bad report on my credit score making quite an impact. I told the rep for that company the Comcast story and she gave me a fax number and reference number and said to send a copy of the registered mail receipt and they would take care of removing the bad report from my credit score....we'll see. Comcast sucks in my no time did they conctact takes an act of congress to find a number to call them. They got their damn equipment back...all three recievers and the modem...but they don't know what the hell they're doing in one minute no equipment and the next no modem yet they still try to collect the entire amount.

fdwalker87 says: (1 year ago)
I hate dealing with comcast its so stressful I am looking for a new company as I type... very poor customer service online and if you can ever get anyone on the phone its sad they should be shut down they never know what's going on never seen a company so messed up!

coughup says: (2 years ago)
On July 24, 2013, I was not able to access the internet. The online line was off. Contact comcast tech. She try to reset my modem remotely, but she was not able to. She think I have a bad modem. Next day, got a new modem. Hooked it up, and the new modem also do not have the online line on. This confirm it is with their network, and not my modem. Call them Comcast tech again. They still insist it was my modem. Try to remotely to reset my modem but was not able to. That night, I spoke with a guy that seems to be knowledgeable, but still fail to diagnose the problem is their network. After the 6 tech that night, this lady decide to send me a tech to the house. Next day, I put back my old modem. At 1pm, I turn on my modem and it started working. Call Comcast to cancel my tech as the problem is solved.
Weeks later, I receiced a bill with 3 Starter Kit charges, and they changed my 25M speed to 6M for the Performance Starter Internet. ask the rep what are all these charges, and why my plan got changed. She just reply your new modem trigger all these changes. She can't do anything as the techs did not document it was a network issue. What a bunch of idiots. Those lazy techs never document anything correctly. Goodby Comcast. You can kiss my A$$.

eml5270 says: (2 years ago)
I have the Xfinity Bundle Package at $199.99 a month for 2 years. I was promised a $250.00 gift card (I will never receive that because I was late 1 month). Comcast has now decided to remove the modem from the bundle pkg and now charges an additional $7.00 for the modem even thought it was part of the bundle pkg that was granted for 2 years. I am stuck now until August 2014. Whatever you do don't believe any of the sales people. There job is to reel you in.

danvillelady says: (2 years ago)
I recently switched from Comcast to mistake. It screwed up my phone, wireless and internet. I started the process to switch back to Comcast on 10/1/12. I was told it would take 15 days. I called Comcast on 10/15, I was told everything would be completed the next day. I called two days later and was told everything was complete and I could disconnect my Vonage modem. It turns out it was not complete, that they never started the process of porting my phone # over, and assigned me a random phone number. It took me two weeks of calling Vonage and Comcast to try and straighten this problem out. Vonage told me they had an open ticket with an escalation to port my # when Comcast requested it. Wrong again! They won't release it until 11/1. I stated this process on 10/1 and have been unable to receive incoming calls since 10/15. Hopefully on 11/1, this will be resolved when they say it will, but it is ridiculous that it is taking 30 days for this process, and that I have been unable to receive calls for 15 days! Comcast dropped the ball, but both companies had a hand in really bad service!

hisnher81 says: (3 years ago)
i'm have comcast xfinity and it really suck it like everyday some of my channels go out and never come back in if you call comcast they set you a appointment for other two or three day. really (i wish i would have kept direct tv)

doppyd says: (3 years ago)
I am FURIOUS with Comcast! When they cut the channels in my package I decided when I moved the end of March I would not stay with their services. I returned my equipment and received a statement indicating I was due $78.80 credit. I called several times to check on my refund and was told 7-8 weeks - we ABSOLUTELY owe the $78.80 and will send it out. What do you know - the amount has changed since I told them how horrible the service was and now I owe them $60+!!! What the heck?!?! So no bill has been sent to me with this amount, and they can change the billing so I owe them $? I can't say it enough...STAY AWAY FROM THESE CROOKS! I am planning to review them everywhere and file an FTC report. HAD ENOUGH! Please save yourself the trouble and go to Direct TV. I am paying half what I paid with Scumcast and get 5 times as many channels - to top it off, when I call Direct TV with a question - they are (wait for it) polite! After dealing with nasty and uncaring customer drones at Comcast for so long it was like a breath of fresh air!
When Comcast originally came out to install the guy was rude and left damage - when Direct TV came out the guy took the time to ask questions, wore boot covers without being asked and spoke to me politely.

bmajor52 says: (3 years ago)
I have a Hugh complaint, last week I had a senior sale manager knock on my door with a trainee. I said I had Comcast but I got rid of it because of their prices. Well the senior sale manager said what do you have, I said You need to wave installation fee to start, 25mg per second he put it on the sales order. Then I said I need Limited Basic, expandable basic, Digital preferred and digital premium. Equipment needed was two hd boxes, one dvr, one wireless router and 2 remotes. All for 69.99 and no price increases for a year. Well installation date came yesterday. The work order only had 11mb per second on speed and the cable channels are only basic. I called my rep, and he said he would take care of it. well nothing was done I reached out to my salesman all day with no response.

llong says: (3 years ago)
I had the worst experience ever. The installer left trash in my house and yard. I got HD programing and the tech used a componet cabe instead of a HDMI cable. Therefore my 7.1 theather system would not work properly. I bought a HDMI CABLE. The surround sound worked like it should and the picture was alot better.
Also when tech left our wireless computer did not work. Called Comcast and they said the router I had was not compatabile.Had to order a router from Comcast four times before they would send it.Tech should of told me that our router was not compatable.
Then a week later they came to bury the cable they laid in my backyard. When they left they left the back gate open.Had to search the neighborhood for the dogs.
Then the cable box went out and was told it will take two or three days for a tech to come and fix it. Told Comcast that is too long. They said we can take the box to a local service center. Comcast gave me the address. When I arrived at the address it was a resturant.

lola94080 says: (3 years ago)
I think they charge to much,I don't understand why no one speaks English?I can't communicate.If I could communicate I would be happy.I am telling the truth.I cannot understand customer service.

kristinanguyen says: (4 years ago)
They may seem all about service, but they are really sketchy. If you want a good deal, you have to search hard for secret deals. And when you call in, be careful on the way you word things. Also, have the ad in front of you. They don't want to grant you cheap fast internet without trying to sway you into the plan of higher cost.

I just wish they were honest enough to lay the best deal on the table first. I hate calling them.

ellesunshinee says: (4 years ago)
their service is absolutely terrible.
the for a year straight, my cable and internet would go out at least three times a week, when i'd call all they would tell me is to unplug it and wait thirty seconds, they also withdrew money from my bank account without being authorized to do so. every week it was the same cable and internet out for about five hours at a time. then they kept saying it was maintenance, every single week? that would cause my services to go out? i got cut off from a video call with my husband while he was in iraq several times. their customer service was always rude, and when i asked to speak to a manager i got hung up on several times. they also charged me twice for a set up fee. comcast sucks

geoo954 says: (4 years ago)
Never buy this crappy cable. You might as well stick with the dish. Even if that means not being able to watch your favorite shows during rainy weather. Last night my cable was trouble shooting for hours. I pretty much missed every t.v. show i wanted to watch. Funny thing is, the weather was perfect outside. Also , customer service sucks. Alot of broken promises. I was promised a free cable installation from the technition due to the fact that the area i lived in had a special going on. Fair to say i never received any free instalation. It was just added to my first months bill. Thanks liars. Crappy cable, crappy customer service, crappy liars, crappy company. Go with direct t.v. or any other cable provider.

TardoComcasto says: (4 years ago)
Comcast is absolute garbage! If you have any alternative to actual high speed internet in your area go with them. Lets get the ball rolling with all the crap they have put me through. Signed up for a year service internet and cable for 69.99 a month. They input my social wrong requiring me to go to an actual office and provide photo id to prove who i am due to their error. installation took 2 weeks to finally show up. Internet speeds were garbage 3 techs had to come out to figure out the problem. there is another 3 weeks. After 6months they added 20 dollars to my bill saying i was not on a 12 month plan. They scheduled a supervisor to call me back in 48 to 72 hours. 6 business days later and after my bill is due i called them. they stated as to the fact that no notes were in the account for a 12 month deal that it must not have existed. I order 1 to 2 ufc events a month in HD. Those are 55 bucks. They were almost willing to lose my service over 20 bucks that shouldn't have been there in the first place. To get that resolved took 4 calls and a total of about 3 hours on the phone. Next my box just up and dies. I go in to an actual location for a swap, 23 people in line 1 person helping. I try to get an hd dvr they tell me they only have ones with component cable hook ups. I call and have one sent out to me. Told it would be there in 5 business days. 7 days later i call to find out he never actually placed the order but still charged me 10 shipping. Now I am watching tv and screen goes black I have audio but video is gone. a few minutes later blue screen comes up says I am not subscribed to those channels. I call Comcast the half tarded tech support has me do all the same things i have already done, unplug, turn off, turn on. He sends out signals to the box. Again i get audio but no video. He tells me to wait half hour HD video takes longer to load up. 5 minutes later blue screen is back saying i dont subscribe to those channels. I call them back again, this time the tech doesn't listen to a thing i am saying gets it all wrong. I repeat myself several times finally he understands. He has me go through the same routine as the last half a tard, and right now i am staring at a blue screen says i don't subscribe to these channels. Comcast has horrible customer care and even worse tech support. If I had verizon fios in my area i would drop comcast in half a heart beat. I hope whoever is in charge of tech and customer support finds as much aggravation in his personal life as he causes to all of us on this board. They are deplorable company that should suffer great financial loss in the near future. I wish them strife and anxiety in their life. In addition I have to wait until the sales team shows up to even argue my way into a credit. The amount of crap this company has put me through is ridiculous. I am the crazy person sending money every month, but have DSL as the only alternative for high speed internet which doesn't meet my needs. If you are just looking for TV do not go through comcast. If you are not internet intensive don't go through comcast. These people are soulless crooks who deserve what ever negative energy life can throw at them. I hope their stock goes through the floor and these executives wives cheat on them.

amysnowden82 says: (4 years ago)
Wow. I am increasingly surprised at how poor your customer service is. We pay s lot for on demand and 4/5 times it does not work. Each time I have to call and give the information to our account and get disconnected once or twice. Tonight it's been a 45 minute operation and now nothing works. Not only no on demand now, but no tv at all. I am continually frustrated by your representatives. Tonight, for example, I was put on hold for 17 minutes while she looked up my account. Then the call was disconnected, so I had to start from scratch. Looking up an account should not take 17 minutes. I am so tired of dealing with the CONSTANT on demand problems. Why should I pay for a service that works 20% of the time. Comcast really needs to get their s*#% together.

loneranger says: (4 years ago)
I am seriously UNIMPRESSED!!! Who do you all think you are? you offer deals that are not even through you?? OFFERWIRE? skip this scam all together!! almost 180 dollars later... still not satisfied.. oh and as far as follow up help from Comcast..non existent!

When I set up my account .. transferred to some other country call in center.. should have been my first clue! WHAT A JOKE!!

So far in this area.. cancelled with Clear, Sprint and now plan to do the same for COMCAST!! RIP me off I think NOT.. I have disputed and will continue to do so from now until eternity.. so good luck CHUMPS!!

Rainbow338 says: (4 years ago)
Service, technicians, and customer service except we are continually charged for adult movies that we do not order. I am repeatedly advised there is nothing they can do about the charges. My husband is disabled and cannot order movies.
Anyone else have this problem?

kmiller799 says: (4 years ago)
I called the comcast billing number today because I was being wrongly charged an extra $5 a month for a telephone modem that I DO NOT HAVE. I have the same cable internet modem that was installed by the tech in my apartment 2 and a half years ago (NOT AT MY REQUEST) I signed up for phone service less than a year ago and canceled it months ago because I never used it and still 4-5 months later I am paying the $5 charge for some telephone modem I don't have and the two incompetent people that I talked to said there was nothing they could do, so sorry and no one else I could talk to and they could "escalate it" and someone would call me. Not to mention that when I called an ordered my HD cable box, the sales person ASSURED me (I asked repeatedly) that there would be no charge, and there was a $10 shipping charge, which the "supervisor" said he could do nothing about. I would like someone to contact me promptly and resolve both of these issues or I will be cancelling my service and asking all of my friends, family members, coworkers, blog readers and anyone else who will listen to cancel their service as well and get the word out about the deceitful practices of Comcast.

mojo17 says: (5 years ago)
Comcast won't read this because they don't care!!! Like someone else said, if they were regulated by the government it might change. They gave us a window from 8-10, 6 days after moving and without cable. We had to call them at 10:30 to ask when they'll be here. 6 or 7 calls later after hearing, "a technician will call you shortly", we were told that we had rescheduled the following week. WE RESCHEDULED!!! LOL!!!! we finally had to talk to a supervisor and threaten to take all the equipment to the office and switch to AT&T to finally hear, "a technician and a supervisor will be there within the hour". Comcast, you truly do suck. You should learn customer service so you don't have people running around telling others not to buy your product. You could be doing so much more.

lmm55 says: (5 years ago)
Obviously Comcast doesnt care about the customer;I had a 3-5 window with a 30 minute call before ariving. Came home to find note on the door they had been and gone.this was after I confirmed the 30 minute "heads Up" call the same morning.I called customer service and was told if I would not cancel everything they would return that day.After waiting 3 hours called back and was told they were never scheduled to come back that day.Offered me a $20 credit,which was an insult,but I made another appt for 2 days later.Thoght about it and decided to call and cancel and was told my appt wasnt in 2 days but the next week.Total screw ups and accomplished liars,which they must have been trained to do.Big companies fall as well as small companies.We have a business and I have made it my mission to tell everyone who walks in our door about their terrible service.Eventually some thing has to "trickle" down the line if only a small dent.Bottom line COMCAST SUCKS!!!!!

Laddie says: (6 years ago)
Where is my rebate promised when I changed to Comcast?? Waiting and after calls, nobody can find the sent in info. I have called 3 times and get no results, if I don't receive this rebate in the next days I may cancel all!

MCPtz says: (6 years ago)
Three things already, just from signing up.
First off, my tv and internet does work. It's not like I'm paying for faulty equipment.
When I first called for TV+internet, the sales person offered me the most expensive package. I had to tell her precisely what I wanted, saved me 20$ a month. I expected this because good sales people always do this.
Second, I specifically only needed the tech to turn on the switch at our building. I can go pick up the box and modem at our local office. But NO, I had to be there during their ridiculous '2 hour' service window, which ended up 3 hours by the time the tech left. All the guy did was find the switch, turn it on, bring the box/modem up, and plug it in. I didn't need him to enter my residence. I am perfectly capable of plugging things in and checking they work. I even specifically asked if the tech can just flip the switch while I am at work, I will go get the boxes from a local office, and check the connection. No sir, no way, no how. Comcast has never heard the word 'yes'. It's just a scam to get 'installation fees'.
Third, I directly asked for a box with HDMI to both the telephone sales representative, and POINT BLANK I asked the tech if the box had an HDMI port. He DID NOT answer my question. I asked him again, 'Is there an HDMI port on this cable box?' He again did not answer. I looked for myself, there is no HDMI port, but fortunately, the DVI port and audio port worked, so I saved myself some hassle. But the entire hassle could have been avoided if they wanted to SERVE their customers.

Bad company, produces negative workers who only know how to say 'No' to their customers.
I do not need an "apology", I need customer service.

vnytgt says: (6 years ago)
I called, a rep told me I would get a good deal on...1st faster speed net then changed into bundle came up with price awhile later said "can I call you back, can't find code" ...OK...haaa knew it!! he did not call back... finally found out they were going to increase the monthly payment on my current bundle...from $122 to $130 WTF!! three reps said different! WTFOF..condo and apt residents got ripped off by COMCAST CABLE ...

Howard1 says: (6 years ago)
At 7:30am I had no inter-net service. Gold Stars to Ms. Enrique, No. 35341. I'll call her my Computer Angel. She had not just a beautiful disposition but she represents Comcast with wisdom and customer patience. God Bless Ms. Enrique. Please give her a gold star. Miss Criss

vparker09 says: (6 years ago)
I am pleased to say that the nonprofit I Chair is switching to Comcast.This is going to SAVE us at Disability Network Wayne County-Detroit.Over 100.00 a month.As a customer myself I am VERY PLEASED. thank YOU Vivian Parker

maresydoats says: (6 years ago)
From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem so it took MORE days to finally solve it! Asked for some kind of reimbursement for
those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night....with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.

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