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Comcast Reviews

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  • sucks

    I have been a long time customer and for me to write this is a shame. I had no where to live and placed my account on a seasonal hold. Comcast then called me last week to advise me they cancelled my service, and i owed them $379. I asked them why they didn't call me before they cancelled to give me the chance to have it transferred to a friends house.....they had no answer for that. They just told me to turn in the equipment and how much i owed. They were in no way willing to work with me. As if its my fault the housing market is the way it is and I have no home to have my service. I... More...
    tanyalilly's Picture   tanyalilly    0 Comments   Comments
  • Comcast dissatisfied customer!

    I am a new Comcast customer. I have had 2 installation dates and still have NO SERVICE. The first one was scheduled for a window of 10am to 12am NO ONE SHOWED UP OR CALLED! I then called the next day to reschedule and it was for a 1pm to 3pm window. AGAIN, NO ONE SHOWED UP! When i FINALLY got a rep on the line they had No Knowledge of my appointment yet scheduled me again. A week later! I am totally angry and dissatisfied with their service! More...
    (Cable TV)
    Stroker53's Picture   Stroker53    0 Comments   Comments
  • Constant Billing Issues

    The internet service I have through Comcast isn't too bad, however their billing and customer service is awful. So far I have been double billed multiple times by them for my service. Then I have to jump through hoops to get in contact with anyone there and get them to refund the money they double charged me for. I've also had them tell me my auto-pay wasn't working and I needed to pay directly and then had the auto-pay deduct money from me the next day. Every time they have taken extra money from me in error I have to fight with someone to get any sort of compensation off my... More...
    (Internet - Sponsored by DIRECPATH)
    Ljohnson419's Picture   Ljohnson419    0 Comments   Comments

    Before ever signing up with this company, I told the customer service rep. that I needed this service (cable/Internet/security) for my daughter who is in college and would only need this service for 1 year. I ask if there was going to be a disconnect fee after one year. She said "they will just transfer service to wherever she moves." I then informed her that she would be moving back home and Comcast does not cover that area. She then states "then your contract will go dead and you will not be charged if they cannot provide service to you." WELL a year... More...
    (Cable TV)
    jstreet19's Picture   jstreet19    0 Comments   Comments
  • 100% unreliable internet

    I am so beyond pissed with our Comcast cable and internet service. We have had them for about 4 years now and they have proved to be nothing but unreliable. We have had to set up 3 different wi-fi networks because they don't work. About once every 2 to 3 months our TV's all crash and are un-able to connect to the cable service. Or there is an "error" message for a full day, etc. The latest load of crap they've pulled is requiring all tablets and devices to be connected to their "WIFI" APP. What a nightmare. It unconnected us all from the internet.... More...
    (Internet - Sponsored by DIRECPATH)
  • Not a trusted company

    I had a 2 year contract started about 1 year ago. My internet speed suppose be 100 Mbp compare to old 25 Mbp under the new contract. I had never checked the speed until couple days ago cause added couple more tablets. MY INTERNET SPEED had never be updated!!! I contacted the company and they can't do anything about it because NOBODY HAD REPORTED the issue. We trusted the company, THAT IS A MISTAKE!!! I always trust people and respect people, is that a mistake too ? More...
    (Cable TV)
    tibetlover's Picture   tibetlover    0 Comments   Comments
  • Comcast/Xfinity is the worse company ever!

    Xfinity/Comcast sent a sub contractor to my home (I thought the rep was an Xfinity/Comcast employee) he broke several of my personal items. Now the company if giving me a hard time replacing them. One of the items the rep broke cost $800.00. Xfinity is trying to replace it with an item that will only cost them $479 and they want me to give my $800.00 item to them in order for them to give me the $479 item. This company doesn't care about their customer. They are only interested in making and saving money. Anything outside of that doesn't matter to them More...
    (Cable TV)
    Recipes's Picture   Recipes    0 Comments   Comments
  • Awful

    Aside from being tossed around from rep to rep, they where all so rude. 2 of them actually told me to just drop off my equipment and hung up on me. Worst customer service of my life. Everyone had a different answer for everything. Everyone had their own rules and regulations. None of which made sense. So annoyed that I spent thousands and thousands of dollars in a company that can't even answer a simple billing question. All of my services will be cancled. You may also want to retrain your reps. More...
    (Internet - Sponsored by DIRECPATH)
    Mlbakos87's Picture   Mlbakos87    0 Comments   Comments
  • Xfinity taking customer money with hidden charges

    I got Xfinity Internet and HBO that was advertised for $39 in February. When the bill came there was an extra $7 on my bill. When I called customer care, they told that's the amount Xfinity pay to some provider and that has to be provided by the service user. I asked if it is so, why that was not included in the bundle price. Their answer was that they forgot. Such an irresponsible and cheating behaviour I have not experienced in recent past. And nothing was done to remove those charges. More...
    (Cable TV)
  • Poor internet service

    I'm sorry but I have to admit that you are the worst internet provider! For the past 11 months I had enormous amounts of internet problems. And being a student it is unacceptable. In a month,my bill suppose to increase from $35 to $60.There's no way I'm paying that money for interrupted internet! Switching to Verizon definitely More...
    (Cable TV)
    VeraSh's Picture   VeraSh    0 Comments   Comments
  • Difficult to deal with, lying representatives

    My father-in-law who lives 3 houses down the street from me has a basic cable plan through Comcast - only local channels, and pays around $15/month with all the taxes and fees. I contacted Comcast to get the same deal, and they repeatedly told me that not all accounts get the same deals and that limited basic cable was $37.95/month - that was the cheapest plan that I could get for TV. They also kept trying to push their internet/TV bundle deals on me even though I kept refusing. I got so fed up with the representatives that I stopped talking to them and looked at my options online... More...
    (Cable TV)
  • Does not support military or disabled

    Called Comcast yesterday had long conversation plus waiting on hold forever been a customer for 8 years signed up for new service X1 service department first lied by saying your total will be 93$ after taxes the first bill was what they said then next month170 they said it was pro-rated b.s charged taxes second month no warning at all then next and current bill 140 since ridiculous. Just like other reviews longer the service horrible connection slow internet and pauses on cable. Not worth the top price that is for sure. Also when you sign up for X1 service your supposed to get a 100 dollar... More...
    (Cable TV)
  • comcast service is Poor, at best

    I called Comcast to help make my email account work, as i made operational a new computer, with an existing Comcast account (Cable and internet). The Comcast support person spoke very little english, and after my IT specialist spent 35 minutes on the phone, the call was ended. and still don't have service. Comcast...... If you don't take care of your customers...... your competition will. Jim Leger, Current customer More...
    (Cable TV)
    JJleg's Picture   JJleg    0 Comments   Comments
  • Comcasts Overcharges

    Comcast billed me for a router rental that I do not have. The charge come to 15.16. I have auto-pay set up on my account. Comcast requires that all billing disputes be submitted within 60 days of billing. But for my due diligence in checking the bill, I may have been over paying for months into the future and had no recourse against Comcast. I spent 30 minutes dealing with Comcast to resolve the issue. I requested compensation for the overcharge in the form of the total of the current month's bill being credited. It was a reasonable request to compensate me for my time and for... More...
    (Cable TV)
  • Horrible

    I absolutely HATE Comcast, my bill is never what it's supposed to be. I literally have to reset my boxes at least 4 times a week. My cable boxes always freeze, and everytime I call, it's always well if it's not our fault you have to pay. Well it's not my fault you guys have cappy boxes. You always promise packages and to save on bundles, total bull. I had better service with Direct TV and better pricing. I should have never went with comcast, now I'm stuck for another year with you guys because of this contract. Worst customer service and cable service ever!!!!!! More...
    (Cable TV)
    makeupmadden's Picture   makeupmadden    0 Comments   Comments
  • didn't keep there word and told me it was my issue/fault not theirs

    I have been a customer of compost for almost five years and I have nothing good to say, other than the obvious complaints that others have my resent encounter was unreal. I was having problems with my services and ended up getting my bill changed for my inconvenience and payed my remaining balance and was told everything was caught up on. I then get my next bill and pay that on time. Here comes the issue my bill for this month said I owed 79.44 I called and talked to customer service, they rectified the situation took off the 79.44. Three days later they shut off my service again they turn... More...
    (Cable TV)
    rae88's Picture   rae88    0 Comments   Comments
  • False charges

    I tried to sign up for Camcast internet & TV service on line. After entering all the required information, Comcast said the I was required to compete a on line chat prior to the order being accepted. This chat consisted of repeating all of the information that was already given over and over again. This made no sense and after awhile I canceled the order. The agent didn't care, just said have a nice day. The very next day I discovered that Comcast charged my credit card for a $50 deposit, three times. Talking to several customer service agents was useless. All they would... More...
    (Cable TV)
    jrkn1's Picture   jrkn1    0 Comments   Comments
  • Damage to home on April 29th during home security install

    XFinity technician came out on April 29th to install cable and security system,during that install he went into attic to drill hole for wires to pass through into one of the bedrooms. He missed his intended spot and came down through the top of the doorway. He apologized, took a pic with the phone on his camera. He was very frustrated that he had done it and said that the money for the repair would come out of his paycheck. I'm not sure if he thought I'd say don't worry about it. He said we'd get a call from his supervisor. About May 12th we received a call and was told... More...
    (Cable TV)
    daleat63's Picture   daleat63    0 Comments   Comments
  • Terrible customer service !

    This is th worst company I ever seen. They told us they will come between 10-12pm and they never showed up wasted my. Morning , and then we called them they said they would come between 1-5pm and again ! They never showed up !! I had to contact with specific agent Christina to finalize my account and I had to come pick up the box and install it myself ! Not only the time is wasted , that was work hours when they are playing no show game with us ! That's a lota money lost! We have no choice but to go with this company because my building only use their service ! I would never recommend... More...
    (Cable TV)
    Adina014's Picture   Adina014    0 Comments   Comments
  • Wronfully billed

    I got a bill today for $208 even though my service was stopped nearly 2 months ago. All equipment was turned in over a month ago. Please rectify this matter immediately! Last month I also paid $208 even though I already was using another IP. It's been months since I've watched a film on VOD. More...
    (Cable TV)
  • Wrong billing

    Write your review, complaint or question here and add as much detail as possible so the Business you review can improve and reply to you I was charged $208 today when my services were STOPPED more than a month ago. All equipment was turned in at that time. Before I quit the service I ALSO paid $208 - an amount many times greater than the approx. $170 I normally paid. I absolutely CANNOT afford to pay this. Last month I paid even though I switched prior to that to another company. Please advise. More...
    (Cable TV)
    spitzboo2's Picture   spitzboo2    0 Comments   Comments
  • Comcast is unethical and STEALS from its customers

    We hate Comcast -- they are a so unethical! Since December 2014 we have been trying to get our bill corrected and they actually increased it by $20 rather than reducing it by another $20. We signed up for one program and they did not give us the services we asked for and charged us more. We were on hold for 1-1/2 hours and they act stupid so you get frustrated. We were transferred three times for each of the calls and each department claims they can't do what the other does. Comcast STEALS from its customers. We absolutely hate them!! More...
    (Cable TV)
  • Overcharging for Internet

    I finally cut the cable cord and went with Comcast internet. I sign up for the fastest speed which is the highest cost. This was a hassle in itself. Now I find out that they want to charge me even more money if I use the service over their allotted time. How much more greedy can you get. Comcast is a greedy corporate bloodsucker that wants to charge me extra money because I use a service I pay for. More...
    (Cable TV)
    Lyoung's Picture   Lyoung    0 Comments   Comments
  • sent to collections before bill was due

    I signed up for Comcast%u2019s xfinity internet and cable TV on 1.9.15. Internet was slow. I could not stream videos online. I called customer service. They said let the video upload first, then watch it. The cable TV reception was poor. We could not watch movies on cable without losing a picture (any movie any channel). I called customer service; they restarted the equipment and told me to wait for 2 hours then use it again. Restarting the equipment did not help. On 1/24/15, 2 weeks after I installed the service, I called Comcast and canceled all services. They have a 30 day satisfaction... More...
    (Cable TV)
    badday's Picture   badday    0 Comments   Comments
  • Comcast Cable T.V

    The is by far the worst company I have ever dealt with is my life and all they do is try to scam you for every penny that you have. They literally SUPER GLUED the cable cord to the back of my T.V and it came lose and now they are telling me that I will have to pay $40 to have someone come out to my house and fix it!!!! I have not touched the cord since they installed it. The fact that they want me to pay to fix their mistake is by far the worst customer service I have ever received in my life. We are the CUSTOMERS, we should be treated fairly and not charged for mistakes that the company... More...
    (Cable TV)
    HFL3's Picture   HFL3    0 Comments   Comments
  • comcast tech scares us.

    I have had Comcast for years and have tolerated the service constantly going out and the bad service. However, today the service tech came out and was extremely rude and aggressive. Scared everyone in the house. I contacted Comcast by phone and all I get is an apology. I go to the office in the nearby town and tell the rep what happened. She puts me on the phone with the tech's supervisor. All he does is apologize and asks that I send him an email on what happened. In the mean time, my service is STILL not working and they will not compensate me for anything. It wasn't... More...
    (Cable TV)

    We called to tell Comcast we were moving. The representative stated if we stay a customer they will delete our old bill and start us on a fresh start of a 0 balance. They lied turning our bill into a 723.00 bill! We called and we were promised a call back from a supervisor so that the matter can be resolved. We never got a call back and our service was interrupted. We called in complaining about our situation. One representative stated she willdelete our bill and we will receive the new bill. If we pay 139.83 today we can have our serviced reactivated and a call back from a supervisor. We... More...
    (Cable TV)
    JenaRodriguez's Picture   JenaRodriguez    0 Comments   Comments
  • Poor excuse of a company!

    I cannot even believe I decided to sign up with Comcast. I paid $100 deposit only 6 day later it get shut off! They claim that I owe from a previous account! Most bullshit I have ever heard! I will what ever it takes to get my deposit back.... This company is based on self proclaimed success when in reality they lie and cheat their way into Americans wallets! I have yet to hear one person say they have not had any issues with Comcast! Every rep I talked to were downright rude and disrespectful. When they say customer satisfaction is the priority I just shake my head in disgust. Thanks for... More...
    (Cable TV)
    Crinnenc87's Picture   Crinnenc87    0 Comments   Comments
  • Comcast

    Contacted Comcast on Sept 22nd to cancel services, spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account November 7th, received a bill from Comcast for service, contacted once again and discussed situation with another rep, in review he saw that the account was supposed to be cancelled, according to him, on the 24th. I argued and stated I had called on the 22nd but after a minute conceded the two days wasn%u2019t worth arguing any further. The agent agreed to backdate the cancellation to the 24th and refund the unused portion... More...
    (Internet - Sponsored by DIRECPATH)
    ckturbo's Picture   ckturbo    0 Comments   Comments
  • Comcast Residential / Incorrect Billing amounts / Over $1,000 bill.

    I was forced to switch my internet and 2nd and 3rd phone lines with Comcast Business Class. I was then charged through Comcast Residential $100 for random visits in one bill, then and additional $100 a month for services not received. Simple billing issue that seems to get fixed every month until the next bill comes and my balance is up to $1,011.74. Every month I am told that my bill will be credited and it is not. Someone Please help get me to corporate and not JUST make a BBB complaint. More...
    (Cable TV)
    GladysM's Picture   GladysM    0 Comments   Comments
  • Comcast - Learn how to treat customers!!!!!!

    Where do I even start?!! Bought an HDTV in Dec. 2014. Hooked up tv to the cable box, but picture looked horrible. Called Comcast. The rep told me that we need to have a new digital box, but "since our service center isn't a walk in center, the box will have to be mailed at a cost of $9.95 shipping". The new box we received did not work, so Comcast rep said a technician would come out to bring a box and install it, which he did. The technician also told me that I could have picked up a box at our local service center, unlike what I was told when the box was mailed to me.... More...
    (Cable TV)
    schaerer's Picture   schaerer    2 Comments   Comments
  • Poor customer service - I greatly detest this company

    I recently had the unfortunately misfortune of having to choose Comcast as my internet service due to a move and the unavailability of other internet providers in the area. I hated them before and now it just confirmed why I detest this company so much. I ordered the 25 MBSP package for $29.99 and was provided the 3 MBSP package for $19.99. Was told that I couldn't change it and that there office couldn't change it...customer care, etc. I am now stuck with this slow speed UNTIL another internet provider comes into the area. I will NEVER recommend COMCAST to anyone who is in... More...
    (Internet - Sponsored by DIRECPATH)
    msvette012's Picture   msvette012    0 Comments   Comments
  • Comcast billing issue

    I recently moved and transferred my service from my old home to my new one. Both are with Comcast and I made no changes to what my service was for. I received a bill for my new home that is for $489.56. My previous bills have been for $129.22. I have called twice (11/26 and 12/6) and was told both times that there was a change to a new billing system and this new bill was a mistake; it would get straightened out, etc. I called last night to check on the amount I owed (the bill is due the 13th) and Comcast is still claiming I owe $489.56. The second time I called I received a reference... More...
    (Cable TV)
    jcreader's Picture   jcreader    0 Comments   Comments
  • "ON DEMAND" tv as administered by

    had On Demand off for over two weeks, Tried to call Comcast, but couldn't get through for over a week. Finally after 20- 30 minutes someone answered, passed to tech, sent signal, it did not work sent to 2 tier tech-never picked up. Tried for rest of week to get someone to schedule a tech to come to home, each person assured me someone would show up Wed., Thursday, Friday and Sunday. NO ONE EVER CALLED TO CANCEL OR SHOWED UP TO FIX THE PROBLEM. I now have a supposed appointment for December. Who knows if it is an actual appointment or anther lie. More...
    (Cable TV)
    bwpope's Picture   bwpope    0 Comments   Comments
  • Worst customer service ever.

    I wanted some extra internet power in my home and called them. Went to pick up equipment, they upsold me for tv, and then I have not had service for over a month. Im returning the equipment today. Ive spent endless hours on the phone, everytime they told me something different and even lied to me. Promised me a new price, and no one knew about it. Its really not worth the frustration and the time. More...
    (Cable TV)
    adrianacaro's Picture   adrianacaro    0 Comments   Comments
  • very poor customer service

    I ordered comcast and was required to pay a fee of $150.00 for their services on to be told after I initiated the phone call that I would not be getting there service and I had to wait 30 days before my money could be returned to my card due to a fake account that was set up in my name and they expected me to pay $472.00 to get service! Nope not go happen this company is ripping people off because they can and our federal government is letting it happen More...
    (Cable TV)
    lhoward963's Picture   lhoward963    0 Comments   Comments
  • Tvcable Andes internet

    Comcast tiene pésimo técnicos , pésimo servicio , como si fuera gratis te mandan a alguien que no tiene ni idea de lo q esta haciendo , te mandan a un subcontratados y luego cuando llamas a Customer Services te sale una persona diciendo q no aparece en el sistema como q alguien vino a la casa, un día tienes cable y al otro no, como si fuera barato te dicen te mando un técnico y lo tiene. Q pagar, no deberían Comcast tener sus propios técnicos y resolver el problema ellos mismo al fin y al cabo nosotros le pagamos a ellos , para mi Comcast y... More...
    (Cable TV)
    Badcable's Picture   Badcable    0 Comments   Comments
  • Comcast

    I have had the worst experience if my life with the customer service at comcast. I've spoken to 6 different representatives in 3 days and they are all clueless. Supervisor is also clueless and there is no manager on duty on weekend. Spent hrs on phone to resolve nothing. They send technician to wrong address to then tell me he cannot come to new correct address so I have to make another appointment. Representatives write incorrect notes in my account, More...
    (Cable TV)
    Miriamseay's Picture   Miriamseay    0 Comments   Comments
  • Bad Service

    Unreliable service, sometimes the internet is down for several hours, and one time, they refused to come to our house to check the problem because they went to our front door neighbors house instead. right in front, and they told us that they had to come back the next day because of the wrong house. Comcast is very bad and switching is what i might do. The internet is very slow and choppy, and i can't even view a 30 second video clip. 30 mb/s down and 10 mb/s up is a lie. More...
    (Internet - Sponsored by DIRECPATH)
  • Comcast

    Horrible service and stuck in contract have had Comcast for 3 months and 6 weeks it had not working the billing agency guy I talked to didn't even care I will never deal with him again I can't wait to be out of contract in going to convince a lot of people to cancel tverw service snd people that are thinking about it to never go with them and share my horrible service with them More...
    (Cable TV)

Comcast Reviews By Product


Comcast Comments

Angelaharris says: (7 months ago)
Horrible experience, untrained and uninformed representatives.. two scheduled tech visits never showed called 4x one of which was hung up on.. wasted a total of 90mins over the phone and two trips to local office wait time was ridiculous only two people at counter. Was given two defected tv boxes three weeks from beginning to end with no service and still received a bill. Took my business else where will never have Comcast again, prior to this last attempt to begin new service at a new location I had been a customer for serval times over the past 10 years NEVER AGAIN. As a local business owner I will tell all my customers, friends and family of my experience and recommend another provider

uname says: (3 years ago)
pray to God for not having you in condition when you have to call them. they always provide you wrong information and your problem never get resolved with them. I HAVE TO CALL 20 TIMES EVEN THEY COULDN'T RESOLVE MY BILLING QUESTION.
after 5 request their SUPERVISOR never gave me call.
it started my move to new location.
1) they shipped all the equipment, while i had my nodem and setup box.
2) my online acc was closed; while some one told me to setup payment for new location in the old acc.
3) i have to call again to resolve this issue spending hours.
4) i was asked to use new one, including their modem while i had my own.
5) i started using their modem then after 3 month while i gifted my modem and router to someone, they send me a letter that we are now going to charge you, while no one told me that earlier. and asked me to use their modem.

6) to resolve thsi bill issue i have to call them atleast 5 times.
7) i requested supervisor to call me but it didn't happen after on hold 3-4 times.
8) they can morph the online feedback option, if they couldn't resolve the issue you will never get automated call even after choosing that option.
9) today i am again tried but result is, i have to buy new modem and router and drop off their...... let see it will be resolve the issue or not.

nanahixon says: (4 years ago)
This is to say that you guy are awesome. Just as I was giving up hope and writing a nasty comment your tech Jay
rode in on his white horse and fix everything. Great job!
Thank you Jay did what 2 other techs failed to do. Give this guy a raise or a bonus or both.
S. Hixon

RockyByargeon says: (4 years ago)
I had Comcast in Houston back in 2012. In October 2012 I relocated and cancelled. After reading reviews on turning in equipment, I did as suggested. I called Comcast and the first person I talked to said they would send a pre labeled shipping box. After a month of waiting, I called again, this time was told they did not send pre labeled shipping boxes and I would be responsible for the box. In November, I shipped 3 receivers and the modem by registered mail. Approx 3 months later, a collection company called and said they were collecting for $725, the amount I had insured the recvrs and modem for, the value Comcast put on the equipment. I explained to them I had send the equipment back and sent it registered mail and had the receipt in hand. They apologized and never called again. About 7 months later, another collections company called and requested $725 again, I explained the same as I did to the previous company. About 1 month later again another call from the same collection company. I then called Comcast. The "representative" said they didn't get my equipment. When I told her I sent it registered mail and also insured it and it had been over a year, she put me on hold to "check". She did and informed me that they never received the modem. So the both collections companies are told to collect the entire amount, at first Comcast rep says they didn't receive any equipment, then they never got the modem..that doesn't do me any good without a Comcast account. She then told me she would investigate and another rep higher up would call me within 24 hrs since one minute no equipment and the next it was just the modem. I never hear back from Comcast. I did get another call from the collections agency..Credit Protection Agency. CPA has put a bad report on my credit score making quite an impact. I told the rep for that company the Comcast story and she gave me a fax number and reference number and said to send a copy of the registered mail receipt and they would take care of removing the bad report from my credit score....we'll see. Comcast sucks in my no time did they conctact takes an act of congress to find a number to call them. They got their damn equipment back...all three recievers and the modem...but they don't know what the hell they're doing in one minute no equipment and the next no modem yet they still try to collect the entire amount.

fdwalker87 says: (4 years ago)
I hate dealing with comcast its so stressful I am looking for a new company as I type... very poor customer service online and if you can ever get anyone on the phone its sad they should be shut down they never know what's going on never seen a company so messed up!

coughup says: (4 years ago)
On July 24, 2013, I was not able to access the internet. The online line was off. Contact comcast tech. She try to reset my modem remotely, but she was not able to. She think I have a bad modem. Next day, got a new modem. Hooked it up, and the new modem also do not have the online line on. This confirm it is with their network, and not my modem. Call them Comcast tech again. They still insist it was my modem. Try to remotely to reset my modem but was not able to. That night, I spoke with a guy that seems to be knowledgeable, but still fail to diagnose the problem is their network. After the 6 tech that night, this lady decide to send me a tech to the house. Next day, I put back my old modem. At 1pm, I turn on my modem and it started working. Call Comcast to cancel my tech as the problem is solved.
Weeks later, I receiced a bill with 3 Starter Kit charges, and they changed my 25M speed to 6M for the Performance Starter Internet. ask the rep what are all these charges, and why my plan got changed. She just reply your new modem trigger all these changes. She can't do anything as the techs did not document it was a network issue. What a bunch of idiots. Those lazy techs never document anything correctly. Goodby Comcast. You can kiss my A$$.

eml5270 says: (5 years ago)
I have the Xfinity Bundle Package at $199.99 a month for 2 years. I was promised a $250.00 gift card (I will never receive that because I was late 1 month). Comcast has now decided to remove the modem from the bundle pkg and now charges an additional $7.00 for the modem even thought it was part of the bundle pkg that was granted for 2 years. I am stuck now until August 2014. Whatever you do don't believe any of the sales people. There job is to reel you in.

danvillelady says: (5 years ago)
I recently switched from Comcast to mistake. It screwed up my phone, wireless and internet. I started the process to switch back to Comcast on 10/1/12. I was told it would take 15 days. I called Comcast on 10/15, I was told everything would be completed the next day. I called two days later and was told everything was complete and I could disconnect my Vonage modem. It turns out it was not complete, that they never started the process of porting my phone # over, and assigned me a random phone number. It took me two weeks of calling Vonage and Comcast to try and straighten this problem out. Vonage told me they had an open ticket with an escalation to port my # when Comcast requested it. Wrong again! They won't release it until 11/1. I stated this process on 10/1 and have been unable to receive incoming calls since 10/15. Hopefully on 11/1, this will be resolved when they say it will, but it is ridiculous that it is taking 30 days for this process, and that I have been unable to receive calls for 15 days! Comcast dropped the ball, but both companies had a hand in really bad service!

hisnher81 says: (5 years ago)
i'm have comcast xfinity and it really suck it like everyday some of my channels go out and never come back in if you call comcast they set you a appointment for other two or three day. really (i wish i would have kept direct tv)

doppyd says: (6 years ago)
I am FURIOUS with Comcast! When they cut the channels in my package I decided when I moved the end of March I would not stay with their services. I returned my equipment and received a statement indicating I was due $78.80 credit. I called several times to check on my refund and was told 7-8 weeks - we ABSOLUTELY owe the $78.80 and will send it out. What do you know - the amount has changed since I told them how horrible the service was and now I owe them $60+!!! What the heck?!?! So no bill has been sent to me with this amount, and they can change the billing so I owe them $? I can't say it enough...STAY AWAY FROM THESE CROOKS! I am planning to review them everywhere and file an FTC report. HAD ENOUGH! Please save yourself the trouble and go to Direct TV. I am paying half what I paid with Scumcast and get 5 times as many channels - to top it off, when I call Direct TV with a question - they are (wait for it) polite! After dealing with nasty and uncaring customer drones at Comcast for so long it was like a breath of fresh air!
When Comcast originally came out to install the guy was rude and left damage - when Direct TV came out the guy took the time to ask questions, wore boot covers without being asked and spoke to me politely.

bmajor52 says: (6 years ago)
I have a Hugh complaint, last week I had a senior sale manager knock on my door with a trainee. I said I had Comcast but I got rid of it because of their prices. Well the senior sale manager said what do you have, I said You need to wave installation fee to start, 25mg per second he put it on the sales order. Then I said I need Limited Basic, expandable basic, Digital preferred and digital premium. Equipment needed was two hd boxes, one dvr, one wireless router and 2 remotes. All for 69.99 and no price increases for a year. Well installation date came yesterday. The work order only had 11mb per second on speed and the cable channels are only basic. I called my rep, and he said he would take care of it. well nothing was done I reached out to my salesman all day with no response.

llong says: (6 years ago)
I had the worst experience ever. The installer left trash in my house and yard. I got HD programing and the tech used a componet cabe instead of a HDMI cable. Therefore my 7.1 theather system would not work properly. I bought a HDMI CABLE. The surround sound worked like it should and the picture was alot better.
Also when tech left our wireless computer did not work. Called Comcast and they said the router I had was not compatabile.Had to order a router from Comcast four times before they would send it.Tech should of told me that our router was not compatable.
Then a week later they came to bury the cable they laid in my backyard. When they left they left the back gate open.Had to search the neighborhood for the dogs.
Then the cable box went out and was told it will take two or three days for a tech to come and fix it. Told Comcast that is too long. They said we can take the box to a local service center. Comcast gave me the address. When I arrived at the address it was a resturant.

lola94080 says: (6 years ago)
I think they charge to much,I don't understand why no one speaks English?I can't communicate.If I could communicate I would be happy.I am telling the truth.I cannot understand customer service.

kristinanguyen says: (6 years ago)
They may seem all about service, but they are really sketchy. If you want a good deal, you have to search hard for secret deals. And when you call in, be careful on the way you word things. Also, have the ad in front of you. They don't want to grant you cheap fast internet without trying to sway you into the plan of higher cost.

I just wish they were honest enough to lay the best deal on the table first. I hate calling them.

ellesunshinee says: (6 years ago)
their service is absolutely terrible.
the for a year straight, my cable and internet would go out at least three times a week, when i'd call all they would tell me is to unplug it and wait thirty seconds, they also withdrew money from my bank account without being authorized to do so. every week it was the same cable and internet out for about five hours at a time. then they kept saying it was maintenance, every single week? that would cause my services to go out? i got cut off from a video call with my husband while he was in iraq several times. their customer service was always rude, and when i asked to speak to a manager i got hung up on several times. they also charged me twice for a set up fee. comcast sucks

geoo954 says: (6 years ago)
Never buy this crappy cable. You might as well stick with the dish. Even if that means not being able to watch your favorite shows during rainy weather. Last night my cable was trouble shooting for hours. I pretty much missed every t.v. show i wanted to watch. Funny thing is, the weather was perfect outside. Also , customer service sucks. Alot of broken promises. I was promised a free cable installation from the technition due to the fact that the area i lived in had a special going on. Fair to say i never received any free instalation. It was just added to my first months bill. Thanks liars. Crappy cable, crappy customer service, crappy liars, crappy company. Go with direct t.v. or any other cable provider.

TardoComcasto says: (7 years ago)
Comcast is absolute garbage! If you have any alternative to actual high speed internet in your area go with them. Lets get the ball rolling with all the crap they have put me through. Signed up for a year service internet and cable for 69.99 a month. They input my social wrong requiring me to go to an actual office and provide photo id to prove who i am due to their error. installation took 2 weeks to finally show up. Internet speeds were garbage 3 techs had to come out to figure out the problem. there is another 3 weeks. After 6months they added 20 dollars to my bill saying i was not on a 12 month plan. They scheduled a supervisor to call me back in 48 to 72 hours. 6 business days later and after my bill is due i called them. they stated as to the fact that no notes were in the account for a 12 month deal that it must not have existed. I order 1 to 2 ufc events a month in HD. Those are 55 bucks. They were almost willing to lose my service over 20 bucks that shouldn't have been there in the first place. To get that resolved took 4 calls and a total of about 3 hours on the phone. Next my box just up and dies. I go in to an actual location for a swap, 23 people in line 1 person helping. I try to get an hd dvr they tell me they only have ones with component cable hook ups. I call and have one sent out to me. Told it would be there in 5 business days. 7 days later i call to find out he never actually placed the order but still charged me 10 shipping. Now I am watching tv and screen goes black I have audio but video is gone. a few minutes later blue screen comes up says I am not subscribed to those channels. I call Comcast the half tarded tech support has me do all the same things i have already done, unplug, turn off, turn on. He sends out signals to the box. Again i get audio but no video. He tells me to wait half hour HD video takes longer to load up. 5 minutes later blue screen is back saying i dont subscribe to those channels. I call them back again, this time the tech doesn't listen to a thing i am saying gets it all wrong. I repeat myself several times finally he understands. He has me go through the same routine as the last half a tard, and right now i am staring at a blue screen says i don't subscribe to these channels. Comcast has horrible customer care and even worse tech support. If I had verizon fios in my area i would drop comcast in half a heart beat. I hope whoever is in charge of tech and customer support finds as much aggravation in his personal life as he causes to all of us on this board. They are deplorable company that should suffer great financial loss in the near future. I wish them strife and anxiety in their life. In addition I have to wait until the sales team shows up to even argue my way into a credit. The amount of crap this company has put me through is ridiculous. I am the crazy person sending money every month, but have DSL as the only alternative for high speed internet which doesn't meet my needs. If you are just looking for TV do not go through comcast. If you are not internet intensive don't go through comcast. These people are soulless crooks who deserve what ever negative energy life can throw at them. I hope their stock goes through the floor and these executives wives cheat on them.

amysnowden82 says: (7 years ago)
Wow. I am increasingly surprised at how poor your customer service is. We pay s lot for on demand and 4/5 times it does not work. Each time I have to call and give the information to our account and get disconnected once or twice. Tonight it's been a 45 minute operation and now nothing works. Not only no on demand now, but no tv at all. I am continually frustrated by your representatives. Tonight, for example, I was put on hold for 17 minutes while she looked up my account. Then the call was disconnected, so I had to start from scratch. Looking up an account should not take 17 minutes. I am so tired of dealing with the CONSTANT on demand problems. Why should I pay for a service that works 20% of the time. Comcast really needs to get their s*#% together.

loneranger says: (7 years ago)
I am seriously UNIMPRESSED!!! Who do you all think you are? you offer deals that are not even through you?? OFFERWIRE? skip this scam all together!! almost 180 dollars later... still not satisfied.. oh and as far as follow up help from Comcast..non existent!

When I set up my account .. transferred to some other country call in center.. should have been my first clue! WHAT A JOKE!!

So far in this area.. cancelled with Clear, Sprint and now plan to do the same for COMCAST!! RIP me off I think NOT.. I have disputed and will continue to do so from now until eternity.. so good luck CHUMPS!!

Rainbow338 says: (7 years ago)
Service, technicians, and customer service except we are continually charged for adult movies that we do not order. I am repeatedly advised there is nothing they can do about the charges. My husband is disabled and cannot order movies.
Anyone else have this problem?

kmiller799 says: (7 years ago)
I called the comcast billing number today because I was being wrongly charged an extra $5 a month for a telephone modem that I DO NOT HAVE. I have the same cable internet modem that was installed by the tech in my apartment 2 and a half years ago (NOT AT MY REQUEST) I signed up for phone service less than a year ago and canceled it months ago because I never used it and still 4-5 months later I am paying the $5 charge for some telephone modem I don't have and the two incompetent people that I talked to said there was nothing they could do, so sorry and no one else I could talk to and they could "escalate it" and someone would call me. Not to mention that when I called an ordered my HD cable box, the sales person ASSURED me (I asked repeatedly) that there would be no charge, and there was a $10 shipping charge, which the "supervisor" said he could do nothing about. I would like someone to contact me promptly and resolve both of these issues or I will be cancelling my service and asking all of my friends, family members, coworkers, blog readers and anyone else who will listen to cancel their service as well and get the word out about the deceitful practices of Comcast.

mojo17 says: (8 years ago)
Comcast won't read this because they don't care!!! Like someone else said, if they were regulated by the government it might change. They gave us a window from 8-10, 6 days after moving and without cable. We had to call them at 10:30 to ask when they'll be here. 6 or 7 calls later after hearing, "a technician will call you shortly", we were told that we had rescheduled the following week. WE RESCHEDULED!!! LOL!!!! we finally had to talk to a supervisor and threaten to take all the equipment to the office and switch to AT&T to finally hear, "a technician and a supervisor will be there within the hour". Comcast, you truly do suck. You should learn customer service so you don't have people running around telling others not to buy your product. You could be doing so much more.

lmm55 says: (8 years ago)
Obviously Comcast doesnt care about the customer;I had a 3-5 window with a 30 minute call before ariving. Came home to find note on the door they had been and gone.this was after I confirmed the 30 minute "heads Up" call the same morning.I called customer service and was told if I would not cancel everything they would return that day.After waiting 3 hours called back and was told they were never scheduled to come back that day.Offered me a $20 credit,which was an insult,but I made another appt for 2 days later.Thoght about it and decided to call and cancel and was told my appt wasnt in 2 days but the next week.Total screw ups and accomplished liars,which they must have been trained to do.Big companies fall as well as small companies.We have a business and I have made it my mission to tell everyone who walks in our door about their terrible service.Eventually some thing has to "trickle" down the line if only a small dent.Bottom line COMCAST SUCKS!!!!!

Laddie says: (8 years ago)
Where is my rebate promised when I changed to Comcast?? Waiting and after calls, nobody can find the sent in info. I have called 3 times and get no results, if I don't receive this rebate in the next days I may cancel all!

MCPtz says: (9 years ago)
Three things already, just from signing up.
First off, my tv and internet does work. It's not like I'm paying for faulty equipment.
When I first called for TV+internet, the sales person offered me the most expensive package. I had to tell her precisely what I wanted, saved me 20$ a month. I expected this because good sales people always do this.
Second, I specifically only needed the tech to turn on the switch at our building. I can go pick up the box and modem at our local office. But NO, I had to be there during their ridiculous '2 hour' service window, which ended up 3 hours by the time the tech left. All the guy did was find the switch, turn it on, bring the box/modem up, and plug it in. I didn't need him to enter my residence. I am perfectly capable of plugging things in and checking they work. I even specifically asked if the tech can just flip the switch while I am at work, I will go get the boxes from a local office, and check the connection. No sir, no way, no how. Comcast has never heard the word 'yes'. It's just a scam to get 'installation fees'.
Third, I directly asked for a box with HDMI to both the telephone sales representative, and POINT BLANK I asked the tech if the box had an HDMI port. He DID NOT answer my question. I asked him again, 'Is there an HDMI port on this cable box?' He again did not answer. I looked for myself, there is no HDMI port, but fortunately, the DVI port and audio port worked, so I saved myself some hassle. But the entire hassle could have been avoided if they wanted to SERVE their customers.

Bad company, produces negative workers who only know how to say 'No' to their customers.
I do not need an "apology", I need customer service.

vnytgt says: (9 years ago)
I called, a rep told me I would get a good deal on...1st faster speed net then changed into bundle came up with price awhile later said "can I call you back, can't find code" ...OK...haaa knew it!! he did not call back... finally found out they were going to increase the monthly payment on my current bundle...from $122 to $130 WTF!! three reps said different! WTFOF..condo and apt residents got ripped off by COMCAST CABLE ...

Howard1 says: (9 years ago)
At 7:30am I had no inter-net service. Gold Stars to Ms. Enrique, No. 35341. I'll call her my Computer Angel. She had not just a beautiful disposition but she represents Comcast with wisdom and customer patience. God Bless Ms. Enrique. Please give her a gold star. Miss Criss

vparker09 says: (9 years ago)
I am pleased to say that the nonprofit I Chair is switching to Comcast.This is going to SAVE us at Disability Network Wayne County-Detroit.Over 100.00 a month.As a customer myself I am VERY PLEASED. thank YOU Vivian Parker

maresydoats says: (9 years ago)
From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem so it took MORE days to finally solve it! Asked for some kind of reimbursement for
those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night....with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.

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