Comcast Consumer Complaints All Reviews

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Comcast Reviews

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  • Comcast billing issue



    I recently moved and transferred my service from my old home to my new one. Both are with Comcast and I made no changes to what my service was for. I received a bill for my new home that is for $489.56. My previous bills have been for $129.22. I have called twice (11/26 and 12/6) and was told both times that there was a change to a new billing system and this new bill was a mistake; it would get straightened out, etc. I called last night to check on the amount I owed (the bill is due the 13th) and Comcast is still claiming I owe $489.56. The second time I called I received a reference... More...
    (Cable TV)
    jcreader's Picture   jcreader    0 Comments   Comments
  • Worst customer service ever.



    I wanted some extra internet power in my home and called them. Went to pick up equipment, they upsold me for tv, and then I have not had service for over a month. Im returning the equipment today. Ive spent endless hours on the phone, everytime they told me something different and even lied to me. Promised me a new price, and no one knew about it. Its really not worth the frustration and the time. More...
    (Cable TV)
    adrianacaro's Picture   adrianacaro    0 Comments   Comments
  • very poor customer service



    I ordered comcast and was required to pay a fee of $150.00 for their services on to be told after I initiated the phone call that I would not be getting there service and I had to wait 30 days before my money could be returned to my card due to a fake account that was set up in my name and they expected me to pay $472.00 to get service! Nope not go happen this company is ripping people off because they can and our federal government is letting it happen More...
    (Cable TV)
    lhoward963's Picture   lhoward963    0 Comments   Comments
  • Tvcable Andes internet



    Comcast tiene pésimo técnicos , pésimo servicio , como si fuera gratis te mandan a alguien que no tiene ni idea de lo q esta haciendo , te mandan a un subcontratados y luego cuando llamas a Customer Services te sale una persona diciendo q no aparece en el sistema como q alguien vino a la casa, un día tienes cable y al otro no, como si fuera barato te dicen te mando un técnico y lo tiene. Q pagar, no deberían Comcast tener sus propios técnicos y resolver el problema ellos mismo al fin y al cabo nosotros le pagamos a ellos , para mi Comcast y... More...
    (Cable TV)
    Badcable's Picture   Badcable    0 Comments   Comments
  • Comcast



    I have had the worst experience if my life with the customer service at comcast. I've spoken to 6 different representatives in 3 days and they are all clueless. Supervisor is also clueless and there is no manager on duty on weekend. Spent hrs on phone to resolve nothing. They send technician to wrong address to then tell me he cannot come to new correct address so I have to make another appointment. Representatives write incorrect notes in my account, More...
    (Cable TV)
    Miriamseay's Picture   Miriamseay    0 Comments   Comments
  • Bad Service



    Unreliable service, sometimes the internet is down for several hours, and one time, they refused to come to our house to check the problem because they went to our front door neighbors house instead. right in front, and they told us that they had to come back the next day because of the wrong house. Comcast is very bad and switching is what i might do. The internet is very slow and choppy, and i can't even view a 30 second video clip. 30 mb/s down and 10 mb/s up is a lie. More...
    (Internet - Sponsored by DIRECPATH)
  • Comcast



    Horrible service and stuck in contract have had Comcast for 3 months and 6 weeks it had not working the billing agency guy I talked to didn't even care I will never deal with him again I can't wait to be out of contract in going to convince a lot of people to cancel tverw service snd people that are thinking about it to never go with them and share my horrible service with them More...
    (Cable TV)
  • Beyond terrible



    I have ATT now. Internet speeds are incredibly slow. They do not have U-verse in this area. U-verse can be considered slow by today's standards but at least better than what I have now. The choices are limited in the area so I called Comcast/Infinity. Comments are similar to latest comments here. They are horrible and incompetent. I called in the June - July 2014 time frame and service is still not installed! As a matter of fact, the cable is not even buried. They would miss time windows, promise installation by a certain date and never deliver. You can see this by above. They would... More...
    (Internet - Sponsored by DIRECPATH)
    geronimott's Picture   geronimott    0 Comments   Comments
  • TERRIBLE!!!!!!



    TERRIBLE SERVICE. WE MOVED AND TRIED TO SCHEDULE SOMEONE TO COME OUT AND CONNECT OUR EQUIPMENT AND ADD HOME SECURITY. THE FIRST TIME AFTER HOUR AND A HALF ON BEING ON HOLD WE GOT HUNG UP ON THREE TIMES. THEN WHEN WE FINALLY GOT TO TALKING TO SOMEONE THEY "SCHEDULED" US. NO ONE EVER CAME. THEN WE CALLED AGAIN AND THERE WAS NO RECORD OF US EVER CALLING TO CHANGE OUR ADDRESS OR SCHEDULING FOR SOMEONE TO COME OUT. SO WE TRIED TO SCHEDULE AGAIN. NO ONE SHOWED UP. WE CALLED THIS SUNDAY BEFORE FOOTBALL STARTED SO WE COULD MAYBE CONNECT TO CABLE OURSELFS JUST SO WE COULD WATCH SOME TV... More...
    (Cable TV)
    KKAROLINAL's Picture   KKAROLINAL    0 Comments   Comments
  • Comcast cable/internet bundle



    Giving Comcast a down grade for poor customer/sales service. Called Comcast in July to inquire for any promo on cable/internet service as our current promo service of cable/performance internet of $69.99 is to expire in August. Was given the new price of $62.82 for the bundle for 6 months. Now we received a bill totaling $107.98, $89.99 for the cable/internet service. Called them today to complain & was told that they do not have such promo for $62.82, & told them we were never informed of this. They are offering me the $69.99/month but I need to downgrade to economy on the internet... More...
    (Cable TV)
    Rowdejesus's Picture   Rowdejesus    0 Comments   Comments
  • Comcast customer service



    In the 1 year that I have been a Comcast customer I have had nothing but terrible service on the phone, online, and in person. It took them 4 separately scheduled appointments to actually show up to install cable boxes. Customer service rep apologized but never made a move to resolve the issue, also, phone calls to schedule a technician visit take at least 15 minutes and you speak to a real person for maybe 30 seconds of that. I finally gave up on them, cancelled my service and am currently sitting in the service center, ON THE FLOOR because there are 46 people ahead of me in line and two... More...
    (Cable TV)
    Sharpe40's Picture   Sharpe40    0 Comments   Comments
  • Comcast overcharging for shit internet service



    $66 for 25mbps internet speed and I'm getting 5mbps at best. That's after spending 6 hours on the phone with them tonight when my service strangely degraded from 25mbps to 5mbps within the last week. They couldn't do anything but send someone out which will cost me a service charge... and that's after some asshole said that my modem isn't powerful enough to handle their almighty signal and I bought a new one for $70 for only an increase of 1mbps. I guess they're lucky that they are one of the two service providers in the area. I switched because the other... More...
    (Internet - Sponsored by DIRECPATH)
    Effcomcast's Picture   Effcomcast    0 Comments   Comments
  • Comcast



    Simply awful. I have never liked comcast but have been forced to use their ridiculous service for over 4 years now. The internet constantly craps out and I have to fiddle with passwords and turning the router on and off multiple times before actually getting a signal. I hate this company so much and hope it burns to the ground. Every time I see a stupid xfinity commercial boasting about fast reliable internet I throw up in my mouth a little bit. The people over at comcast are crooks. More...
    (Internet - Sponsored by DIRECPATH)
  • Comcast did not provide services I signed up for



    I signed a contract for Internet, TV with DVR and HD. I got a digital box, no HD TV. Almost 2 weeks later, I finally got the DVR box, but unable to record anything and still no HD tv. Made several contacts with local office and finally took back the TV equipment BEFORE the 30 day guarantee was up. They said they would close out the package deal and give me a new deal on just the internet service. Now, I was told that it was not closed properly and they are charging me for TV and internet even though they did not provide what the contract stated. I made numerous calls. My internet has... More...
    (Cable TV)
    crazyidiot's Picture   crazyidiot    0 Comments   Comments
  • Comcast Customer Service



    I just spent 1.5 hours on the phone and online chat with Comcast simply trying to get my internet upgraded. They transferred me 9 times....yes...literally 9 times! Each time I had to re-explain myself to the next representative...one time, even when the prior representative told me that he had called ahead and explained my situation. Once again Comcast continues to have the worst customer service on the planet. Super frustrating! This same situation has happened to me at least a half dozen times before. It's no wonder I know people that work for Comcast and they are embarrassed... More...
    (Internet - Sponsored by DIRECPATH)
    zimmer725's Picture   zimmer725    0 Comments   Comments
  • FEELING GOUGED BY COMCAST JUST DISGUSTING



    I CANCELLED MY INTERNET BECAUSE i THOUGHT I GOT A BETTER DEAL... COMCAST SAID OK .. I FOUND IT WASNT A BETTER DEAL AND TWO DAYS LATER I CALLED COMCAST TO TURN MY INTERNET BACK ON. THEY SAID THEY WOULD NOT DO IT UNLESS I TOOK A DIFFERENT PACKAGE THAN WHAT i HAD TWO DAYS AGO THAT WAS TEN DOLLARS MORE A MONTH AND PAY A 100 DOLLAR DEPOSIT...I SAID NO WENT TO SPRINT FOR INTERNET..i TOLD COMCAST I WOULD JUST KEEP MY CABLE BECAUSE THAT IS THE ONLY CABLE COMPANY YOU CAN HAVE WHERE I LIVE.. THEN THEY CALL ME AND TELL ME I OWE 247.00 WHEN MY BILL IS 100 A MONTH PLUS FOUR RENTAL MOVIES TOTAL 120 AT... More...
    (Cable TV)
    HOLLYPWR's Picture   HOLLYPWR    0 Comments   Comments
  • Poor customer service



    Your customer service is horrible, I've been waiting 2 months to get a tech to install the x1 box in my home as well as a credit on my account for a misapplied payment that was done over 2 months ago as well!! Y'all have no problem billing your customers for stuff they can't even use nor watch but yet expect us to pay a bill on time when you have no timely manners about anything y'all do! I've spent hours and days and weeks and now months on the phone with reps that have done nothing for us!! I'm changing companies as soon as I find one with good reviews... More...
    (Cable TV)
    Erica71284's Picture   Erica71284    0 Comments   Comments
  • Comcast is HORRIBLE--how/why were they enabled a monopoly



    Comcast may be the most loathsome company I have ever engaged with. They are truly nightmare. I am constantly disappointed with their shoddy, over-priced products and even more disturbed by their horrendous customer support. The following are just a few examples Comcast's bungling incompetence and startling deficiencies: 1) Their internet speed is typically much LOWER than advertised. I am paying for 105 Mbps and routinely average ~ 25Mbps when sitting 2 or 3 unobstructed feet from the router/modem. 2) On several occasions my monthly bill has unexpectedly increased without me... More...
    (Internet - Sponsored by DIRECPATH)
    mcurtis's Picture   mcurtis    0 Comments   Comments
  • comcast sucks!!!!!



    this is by far the worst company EVER!!!! Worst customer service I've ever experienced after being on the phone with 5 , yes 5! Different people for 3 hours the only thing that got resolved was they figured out that my modem is connected to someone else's account and they didn't pay their bill aka I have no internet for the service I paid for and this other person has MY internet! So instead of them coming and fixing their issue I have to get in my car and drive 18 miles to the store so they can fix their issue. So now not only do I have no internet I also have to waste MY... More...
    (Cable TV)
    fuckcomcast's Picture   fuckcomcast    0 Comments   Comments
  • Poor Customer Service - Liars



    A few months ago I spoke with a representative who offered me the triple play package for $134. However, when I received the following months bill, my bill was between $145-$160. I called Comcast immediately, and was told by another representative that Comcast did not have a package with the price of $134. I requested that a manager contact me and listen to the tape if the conversation was recorded. I never received a call, even after I called twice regarding the situation. Moving forward, I requested the removal of my DVR service due to other options available. The first time I... More...
    (Cable TV)
    lalston03's Picture   lalston03    0 Comments   Comments
  • Technician for equipment



    I have scheduled a technician to come out and fix my equipment since Friday afternoon. They have failed to come out and I am continuously rescheduled for the next day. I have been scheduled for Saturday, Sunday, Monday, Tuesday and now I am being told they won't be here until tomorrow. I got this service in hopes that I would be able to use it, not pay for the service and having a constant burden of having to call and figure out why the technician didn't come only to be rescheduled until the following day. I had to cancel my weekend plans to be around for the lack of technician.... More...
    (Cable TV)
    shittyservice's Picture   shittyservice    0 Comments   Comments
  • Example



    I want thank you Comcast for leaving their line%u2019s down across my back yard and on top of my garage since Wednesday March 12, 2014, this has prohibit from using my garage and made me have to walk around the block and through the alley to empty may garbage for three days. Your company customer service representative is sad; one of them told me that currents do not run through the line (SAD). And the worst part about it it%u2019s not my line it%u2019s my neighbor line and they called you, and your representative say they will try to get someone out on Saturday March 14, 2014. So you... More...
    (Repair Services)
    L7878711's Picture   L7878711    1 Comments   Comments
  • THANKS FOR THE DOWN LINES



    THANKS FOR YOUR LINE BEING DOWN IN MY BACK YARD FOR THREE DAY NOW!!!!!!!!!!!!!!!!!!!!! I want thank you Comcast for leaving your line down a cross my back yard and on top of my garage since Wednesday March 13, 2014, this has prohibit from using my garage and made me have to walk around the block and through the alley to empty may garbage for three days. Your company customer service representative is sad; one of them told me that currents do not run through the line (SAD). And the worst part about it it’s not my line it’s my neighbor line and they called you, and your... More...
    (Repair Services)
    L7878711's Picture   L7878711    0 Comments   Comments
  • Comcast service subpar



    I cannot wait until AT&T can provide service in my neighborhood!!!! I had Comcast for years and had ALL kinds of issues. Slow internet, random internet outages for a minute or two, up to an hour or more. The television was not any better. The sound will go in and out on some channels, the picture will pixelate or the channel will just go black for a moment. I switched to Uverse and LOVED it. Lightening fast internet, even with the bottom rung speed option, consistent good quality picture, and in the 3 years I had Uverse, I never had random outages. During two really bad... More...
    (Cable TV)
    ldyvlsfan's Picture   ldyvlsfan    0 Comments   Comments
  • COMCAST Price Gouging, terrible customer service



    Comcast never honors the price agreements they make, and charge you extra rental on equipment they have made necessary, so you can even use the service you are already paying for. Their customer service is terrible, I have to spend a few hours on the phone each month fighting to get the service at the price they quoted. I pay extra for maintenance, but whenever I have a problem, I get unplug the modem, set top box, or whatever. By the very nature of the equipment the plugs are always behind furniture, I am a 56 year old disabled woman, and you want me to move heavy furniture!!!!!! If I say... More...
    (Cable TV)
    shawk's Picture   shawk    0 Comments   Comments
  • Comcast internet



    I not only have daily problems with connectivity, but I have hourly problems and and even 10 minutes problems. I have an H-P, Asus, 2 Nook and 2 I-phones. My daughter really has problems at her home. She has 2 Macs, 3 I-Pads and 4 I-phones. I keep an H-P there. She even bought a new router and modem to no avail. So I know that is not the computers or phones causing the problems. I am here only temporally, but may main houses are in Florida and Illinois. I have CenturyLink and New Wave at those places. Few if any problems. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    bunny1's Picture   bunny1    0 Comments   Comments
  • Comcast Service - Cable TV, Phone, Internet



    The complaint is that Comcast does not care AT ALL about its current customers. Specials are offered weekly for NEW customers - but NOT available to current ones. Their costs have skyrocketed - totally insane what they charge now even for basic services. Customer service really stinks they can care less if you are already a customer, they only want to talk to new customers. I asked to speak to a person's supervisor once and they told me that person was not available. They said I would get a return call, I never did. Everything about Comcast is the pits!!!! More...
    (Cable TV)
    Bkaracos's Picture   Bkaracos    0 Comments   Comments
  • Comcast rip off and changing bill monthly !!



    they promise you a price then charge you another and then every month change your bill !! each month My bill has been higher !!! and they gave me discounts they said for 6 months but removed them with out telling me after one !! Plus lied and the price of my bill and service at the time of hook up and till my 30 money time was up !! they do this all the time so please watch your bill !! this is why I left them one time before I should have never went back !! this time I will be going to the Better Business Bureau because I have the rep on record saying they did it to me !! Plus the paper... More...
    (Cable TV)
    xxxDAFxxx's Picture   xxxDAFxxx    1 Comments   Comments
  • When you cancel service.



    Comcast and the other companies like it have a monopoly in the areas they work in. I don't see how this is right/legal. I canceled my service with Comcast and had an $80 credit on my account, even though I only paid $60 a month for my services! I now have to wait 30 days for them to process my credit and send me a check. So they make us over pay for a service and when we cancel they make us wait 30 days to issue us a credit. Great policy for Comcast. Bad Customer service and policy for the people they are gouging. More...
    (Cable TV)
    ngb112's Picture   ngb112    0 Comments   Comments
  • THIEVES



    OMG Comcast is the biggest rip off I've ever seen. I got my cable hooked up and for a year and a half great service...just normal monthly charge and taxes...all of the sudden my monthly bill went from $56.00 to $102...WTF...Nothing changed or so I thought. I called they charged me with late fees that should never have of occurred as I'm never late. The decide they needed to charge me $9.95 a monthly for my cable box and changed my program which was $46.95 a month to $66.83 with out any notice. Then they told me I had an HD box...yeh so I never asked for it nor do I want to pay... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    EBUNNY's Picture   EBUNNY    0 Comments   Comments
  • Comcast Billing & customer service



    Comcast has a big issue in monthly billing, I have noticed there are many complaints about comcast billing. Since we got X-1infinity box we had problems for weeks & after the 4th tech came he decided to put an amplifier and I made sure I will not be charged for anything & I just want my problem fixed. Today I got my bills and I see the charge for $48.50 for the amplifier. I was charged for residential trouble call for the issue that comcast has with the new X-1box for $30 and that is not acceptable. The people who answer the phone always say there is no supervisor available and... More...
    (Cable TV)
    sussani's Picture   sussani    0 Comments   Comments
  • Bait and switched, lied to, lied to again, and then lied to some more



    It is absolutely unbelievable that a multi-billion dollar corporation such as comcast has so many poor reviews out there, and seemingly does nothing about trying to fix their reputation. I signed up after receiving a quote of one price, then my bill ends up being close to 50% higher than my original quoted price. After two months of going back and forth with managers, and them saying they would review my sign-up call, call me back, and address my issues, NONE of that happened. I have wasted so many hours of my life dealing with these unscrupulous assholes it makes me sick. Fuck these... More...
    (Cable TV)
  • If you broke it fix it



    I have dealt with some share of bad service but this really tops it off- I never write reviews and am not one to usually want to write a review regardless if its good or bad but my last experience with Comcast was so bad I had to come find some site that write a review about Comcast and its service. Recently my husband wanted to add RedZone to our TV service and decided to get Comcast service again in our home (after switching over from them to Direct because Comcast prices are ridiculous) Due to our bad experience we agreed to get one TV hooked back up on Comcast while the others ran... More...
    (Cable TV)
    JmarCmar's Picture   JmarCmar    0 Comments   Comments
  • Comcast doesn't show for 4 different appts



    I paid a deposit to order the triple play. I was scheduled from 1-3, nobody showed. I called, they changed it from 3-5. Still nobody showed. I called, had it rescheduled again the next day from 9-11. Again no show. I called, rescheduled for 2 days later from 2-6. One more time, no show. They tried to reschedule again for 3 days later. I told them to just give my money back, and that will take 4-6 weeks! Worst company i've ever tried to do business with. More...
    (Cable TV)
    Laynie13's Picture   Laynie13    0 Comments   Comments
  • Won't refund money for service not used



    Comcast originally installed HD Preferred back in 2009. I called repeatedly and told them that my services will not allow me to watch television via HD. Representative after representative told me I didn't have HD. I told them I have my original order form in front of me that clearly states HD Triple Play Preferred Plus. My bill went from $98/month to $228/month. Nothing has changed with my services. However Comcast keeps increasing my monthly bill without being able to give me an explanation of charges!!! I told them on yesterday I wanted to be reimbursed for the years they... More...
    (Cable TV)
    Kaypo's Picture   Kaypo    0 Comments   Comments
  • CUSTOMER SERVICE SUCKS!!!!!!



    My name is Bernard Chan and just switch to Comcast, my complaint is about your Customer Service. They have set me for an appointment on June 8 and clearly told me that it's between 12 to 2 pm, 2:30 comes and still no Comcast so I decided to call them and they said that the time frame had been change to 8 am to 8 pm. Still patiently waiting until 4:30 so I decided to call them again and the reply I get is that they reschedule me for June 9 between 8 am to 8 pm. So it means that if I did not call I'll be waiting forever, they did not even make any effort to call me and inform me... More...
    (Cable TV)
    BernardChan's Picture   BernardChan    0 Comments   Comments
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