Comcast Support Tickets All Reviews

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Comcast Reviews

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  • Wronfully billed

    I got a bill today for $208 even though my service was stopped nearly 2 months ago. All equipment was turned in over a month ago. Please rectify this matter immediately! Last month I also paid $208 even though I already was using another IP. It's been months since I've watched a film on VOD. More...
    (Cable TV)

    Our tv was working perfectly fine before we got Comcast!! then we got Comcast and our tv started going in and out and flickering on and off and all different colored lines would go through it. and we would have to get UP AND DOWN UP AND DOWN to wiggle the HDMI cord to fix the problem only for a few seconds and do it all over again!! Well now our tv is COMPLETELY FRIED!!!! yall will pay for my tv or we will go to court!!!!!! More...
    (Cable TV)
  • Want a refund!!!

    I need to speak with someone other than a representative from Comcast. These people are on the verge of causing me to develop ulcers and have chest pain. Been paying for a service since 2009 HD Triple Play Preferred Plus. Each time I speak with a Comcast rep I am told I don't have HD when it clearly states it on my original order. I haven't made ANY changes to my services over the years other than adding insurance a few years ago. Yet my monthly bill has gone from $98 to $228 per month for the exact same service I had when I signed up. They keep increasing my bill and NO ONE... More...
    (Cable TV)
  • Credit Balance

    Comcast bills in advance - so when we disconnected our service, the credit balance was more than $70.00. A very firm service rep advised that it would be at least six to eight weeks to get a refund. This is totally unacceptable. If I missed my payment, the service would be disconnected. I expect the same promptness in processing the refund. More...
    (Cable TV)
  • typecaste

    with prior service before moving to pottstown. was what it was supposed to be; courtesy, patience and appreciative of my business. after moving to pottstown, being a new yorker uprooted to PA. although i don't like my current location, comcast typecast me as a one of these locals. even giving my address on where i lived with in the town, resulted in crass, rude and substandard service. no promotions, threatened that if i down graded in anyway i would owe the a termination fee. 2 days late for payment and not only was my service shut off but was told it was disconnected from outside... More...
    (Cable TV)
  • Horrific service after moving

    I've had a horrific experience with Comcast since I moved here. I called customer service 8 different times, kept getting transferred to people who couldn't help me. At one point I asked for a manager and was transferred to the Executive Office. I've been a prior customer with Comcast for 10 years. My faith in Comcast has been severely shaken. No one offered any additional services as a courtesy for my frustration. I asked for Tru TV and travel channel but that was declined as you can't switch channels between packages. I find that hard to believe. I would really... More...
    (Cable TV)
  • Sponsored Advertising

    On your page: and, there are sponsored ad that display Pulse 360q. Virtually every one of the ads ends up getting spammed and the sites themselves are full of consumer complaints when checking on the Internet. The domains have registrants form Israel and Romania. Complete scams and email forraging. More...
  • service sucks

    Which issue would you like to handle first! The fact that about half the time, when I try to call your payment line, it's busy 24/7 until it's to late to pay my bill ( You know, it's the first of the month, so you can collect all of those late charges from people on fixed incomes)or the fact that your rates are going up faster than the national debt! I only have basic cable and the internet and somehow you seem to be able to justify charging 125.00 a month just for that. I don't know how you sleep at night, ripping people off like this but I think i have ahd enough.... More...
    (Cable TV)
  • $150 VISA card offer is a "Catch 22."

    April, 2010, Comcast offered me a $150 VISA card for switching to Comcast in my new home. I have wasted hours over these eight months wading through their phone menus, being on hold and talking to customer service reps. Not only have they failed to deliver the card, they now say the offer has expired. To my knowledge I have not received any paperwork to fill out. They've referred me to a 3rd party phone number and website to no avail. The last three times I called Comcast, they promised a supervisor would call me back. No one has ever called me back. More...
    (Credit Cards, Finance, Banks)
  • trouble ordering

    This company seriously needs to get its act together. It forces people to sign up for service before giving complete info, doesn't update their system regarding orders, and loses people on their convoluted system. One department says I already have an order at my address, and another department says I don't. Obviously you don't need my business with this type of service. Don't even deal with high tech product when you can't get your computer system functional. More...
    (Internet - Sponsored by DIRECPATH)
  • Comcast Support

    I have been working with Comcast to solve a problem with my signal being unacceptable for over six months. I moved from a thirty-five year old home with neglected wiring and minmal issues to a fifteen year old home in great shape. Since this move I have had serious pixilation issues with my cable signal, my phone signal breaks up so horribly the person on the other end of the line cannot hear me much of the time. All of this began in June of 2010. I called Comcast due to the pixilation preventing my family from watching any television whatsoever. The picture and audio signal were so badly... More...
    (Cable TV)
  • unauthorized charges/no refund

    This horror story involves a series of errors Comcast made. I called on May 27, 2010 and cancelled all Comcast services. At the time, I was told we would receive a refund in the amount of $120.30 within 3-6 weeks. We still await this refund as I write this, almost three months later, despite many, many phone calls, misinformation from varied Comcast employees, and tremendous frustration on our part. In fact, Comcast last week promised it would arrive by Wednesday. I was told this at least five times by three different Comcast reps. When it did not arrive, I called and was told that, in... More...
    (Cable TV)
  • Horrible Service!

    I am so sick of COMCAST! I've been calling them every month for 4 months in a row now in regards to my bill. Comcast had made an error on their end and before they can credit anything back to my account, I have to pay the bill first in order for them to credit it. My bill is normally around $85 dollars a month for cable and internet. When I received my bill 4 mo. ago it said I owed them $204. I was so upset to why it jumped so high! I called them and they said once I pay $104 it would bring my account to a $0 balance. I ended up paying the $104. Thee next month comes around and I get... More...
    (Cable TV)
  • new install - no call/show

    On 8/7/10, scheduled an install for 8/11, 3pm-6pm. Received call from tech on 8/10 that he was running ahead & could do install now. Informed him install was for the next day & had made arrangements for someone to be home at that time, I'm at work. Called cust suprt and she only saw an order for 8/10. Reschld install for Sat, 8/14, 8am-9pm. Called cust suprt, tech no show/call. Tech didn't respond to msg sent. Several hangups last night & 3 live talks, left me with an offer of rescheduling for 8/25. Unacceptible Tkt 4322.2336 More...
    (Cable TV)
  • DTA

    After two hours on the phone with Comcast, I have gotten various conflicting information about connecting the DTA to a Series II TiVo. Bottom line, Comcast says either it will work with no problem, absolutely won't work or, best of all, I need to rent more equipment from them to make it work. I don't want incur any additional expense for a service I already pay for. I'll probably just leave my system as is and when I stop getting service, cancel. More...
    (Cable TV)

    My telephone service has been "fixed" numerous times; every time it rains it stops working again. Today, a repair person came out and "fixed" my telephone--it worked for a few hours and then stopped--incoming calls could not get through. A telephone is not a luxury for me--I am a wheelchair user with a sick son and an 85-year-old mother. I PAY FOR PHONE SERVICE, I WANT PHONE SERVICE. Does that seem like too much to ask? Oh, and one more thing--please, no more apologies, no more empathic statements--I don't want either--I want telephone service. More...
  • Internet access

    We have just moved our Cable internet service to a new location, 1.5 miles away from the old one. We also purchased your phone service and your tv service, and hopefully we're not going to have problems with them. In the home office, my husband's internet connection works just fine on his laptop. It works on my desktop. I cannot get it to work on my laptop for my job,and I need it because I work from home three days per week. I have called your service number repeatedly today. The only way I can reach an internet technician is by asking for help with the tv. Otherwise I get... More...
    (Internet - Sponsored by DIRECPATH)

    (Cable TV)
  • Triple Play pricing

    During these hard economic times shouldn't we be able to trust our service companies we have had for years? I have been a Comcast Cable customer for years. Comcast had this new deal called the Triple Play that was going to save me lots of money. I signed up for it and had explicitly asked for how much each service was going to charge. I wanted the cheapest charges for every service, cable, internet, and phone. I was given cable service at 49.99, phone service at 19.99 and internet service at 24.95. This is going to be my prices? Yes, I was told. My bill would be around $115 a month.... More...
    (Cable TV)
  • Comcast

    A Comcast van sideswiped my parked car on 3/27/2009, and kept on driving. Witnesses saw the accident, and saw the van leave the scene, but did not get the plate number. I filed a police report (report #040557, First District DC Police), and I've been in touch with the following people at Comcast: Marlene and Harold at customer service (202-635-5100), damage claim #1158320 Mark Allen - 202-832-2001 Stephanie Wilkins - 202-635-5529 Jason Grimes - 301-836-9394 I continually get a run-around. It seems people think that no plate number means no responsibility. Someone at Comcast... More...
    (Cable TV)
  • Comcast should be ashamed!

    Hello, I recently had a Comcast sales representitive knock at my door offering me service. I signed up with him to replace my current satellite service, Internet service & Phone service (New Comcast account #105020500773). In other words I was willing to convert totally to Comcast. He filled out the necessary paper work and set an instalation date of a week later. One week later, I took the morning off work to meet the Comcast installer which showed up to do the install. After a short time he tells me that they need to do a "Pre-Bury" and wrote these words on the work... More...
    (Cable TV)
  • Rebate

    I have copies of all the requested forms that were sent to you on Dec.4, 2008. You requested a completed rebate form, a copy of all pages of my first month's comcast high speed internet bill, and a copy of my order confirmation e-mail. These forms were all mailed Dec. 4, 2008. On Dec. 24,2008 you requested by e-mail:"please provide a copy of your cable invoice showing your cable account number and your cable provider." This invoice was already sent on Dec.4 and was included on the same invoice as my high speed internet bill from Comcast.However, to satisfy your request, I... More...
    (Cable TV)
  • packetloss

    I get massive amounts of packet loss every day while I'm gaming. I get anywhere between 20 to 50% and it takes forever to go away. They are currently updating out town to fiber optics and all that but they skipped over our neighborhood so I don't see why my area should be having problems. My service is fast at all times except when I'm getting packet loss. More...
    (Cable TV)
  • super dissatisfied

    hi there- i recently switched my store's phone and internet service to comcast after 11 years with Qwest. we experienced our first comcast 'outage' this week, when we weren't able to accept credit cards from customers nor access our online video surveillance system. this situation puts my employees in physical danger, as there have been a string of armed robberies in our neighborhood (including one just an hour or two before this outage) and they need access to our online video security system. also, my business cannot afford to lose sales when i can't accept a... More...
    (Cable TV)
  • Phone Service

    My number was changed for the second time without anyone telling us than we where told we needed to deal with it because our number was given to someone else! I want our number back no I will not deal with it! I pay $200.00 a month if I was to say i'm not paying my bill deal with it I would lose my service wouldn't I! I have been dealing with this for a long time with different issues and sorry just is not acceptable any more! I have a son that waits for our number to be approved before he can call home I want my number back tell the new customer that you gave my number to that is... More...
    (Cable TV)
  • Internet signup

    Signed up for High Speed Internet in the Westminter,CO Circuit City store. Every thing went wrong after the salesperson entered the order. The modem did not have a promised install kit in the box. Used a splitter and coax cables. After install, the PC could only connect to a Comcast site. Called the number and talked to a Comcast rep who had no record of the Circuit City Order. Offered the order confirmation code. No help. He connected me to a technician who activated the modem and transferred me back to the Comcast rep. The rate is now $35 for 3 months not the rate in the... More...
    (Cable TV)


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