Comcast - Comcast Double play
November 7th, received a bill from Comcast for service, contacted once again and discussed situation with another rep, in review he saw that the account was supposed to be cancelled, according to him, on the 24th. I argued and stated I had called on the 22nd but after a minute conceded the two days wasn%u2019t worth arguing any further. The agent agreed to backdate the cancellation to the 24th and refund the unused portion of my services
November 16th, opened a bill from Comcast showing an outstanding charge of $67. Contacted Comcast immediately and after 2 reps found out this was a $90 charge for non-return equipment. I stated we had never been told we needed to return the equipment and that we would do so immediately. Equipment was returned on Nov 17th to a Comcast brick and mortar facility and a receipt showing the return was obtained.
Early December, contacted Comcast again to complete closing out the account. Agent stated it was in process but didn%u2019t see the returned equipment
December 29th, contacted Comcast yet again as I had not received the outstanding credit. Spoke to an agent who informed me that I had not received any credit because I was being charged for services from the backdated cancellation of Sept 24th through to November 17th when I returned my device. I disputed stating I had done what was required and it was Comcast%u2019s issue if they couldn%u2019t disconnect service after it was requested. I was told a research ticket was filed for their back office team to investigate internet usage to determine if they could complete the credit. I was told if there was no usage that the credit would be applied. I was told a supervisor would contact me within 2 weeks with the results %u2013 no contact ever
January 15th Contacted Comcast, was routed through 4 agents, finally to a retention agent. After providing a detailed update of what has occurred provided a $60 credit and stated the Supervisor would have to provide the remaining amount but he/she was not in and would not be back in the office until that Thursday but when they arrive back they would process the remaining credit to 0 out the account and contact me. %u2013 no contact ever
I contacted Comcast on January 22nd, finally reaching an agent after working my way through the sales department. I again explained my situation to a Billing rep who stated he couldn%u2019t help. I asked for a supervisor and was promptly disconnected.
Second call January 22nd, again routed through sales got ahold of an agent named Mike, he reviewed my account and was working on making the credit to the account when, surprise, promptly disconnected.
It has been 4 months since cancelling my services. I am due approximately $23 in refund, yet Comcast has charged me $90 for equipment that I returned and haven%u2019t been credited, in fact they have refused to provide a credit for the equipment yet they are in possession of it. I still don%u2019t have my refund, I have been put into collections and threatened to report the past due amount to the credit bureaus. I have performed my duties in this relationship while Comcast has continually failed to follow up on their commitments.
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