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Comcast Complaint - Comcast - Learn how to treat customers!!!!!! - Comcast Cable Service
Comcast Complaint

Comcast Complaint


Comcast - Learn how to treat customers!!!!!! - Comcast Cable Service

Where do I even start?!! Bought an HDTV in Dec. 2014. Hooked up tv to the cable box, but picture looked horrible. Called Comcast . The rep told me that we need to have a new digital box, but "since our service center isn't a walk in center, the box will have to be mailed at a cost of $9.95 shipping". The new box we received did not work, so Comcast rep said a technician would come out to bring a box and install it, which he did. The technician also told me that I could have picked up a box at our local service center, unlike what I was told when the box was mailed to me. Also, I return shipping box for the analog cable box was supposed to be sent to me, but I never received it. Picture still looked horrible, so I called back. The rep put me an hold for a minute, then asked me to check the picture on a particular channel. The picture was much better so I asked what she did. The rep said that I originally didn't have digital service, but she just turned it on. I asked was there a charge for that, and she replied "yes, $9.95 per month". I was angry at not having been informed of that first, so I told her to cut it off. She replied that she couldn't because "Comcast now knows I have an HD box, and will cut off my service if I don't keep the HD service. Also, I received a 2nd digital box via UPS. Went to UPS to return duplicate box and original analog box to Comcast.

Get my cable bill today. Absolutely furious. First, there was a charge for the technician who came out. There was also a charge for shipping the duplicate cable box, plus a charge assuming I was actually using the duplicate box on a television. Oh, and at the bottom of the bill, it lists my local service center as a "walk in service center". Called Comcast (forget trying to get their billing department, by the way. The call just gets disconnected. Gave up after calling 7 times, then called the Cancel Service Department. Got to talk to someone then). Representative did remove the technician charge, plus the charge for shipping the first box since I could have apparently gone into the center to pick one up. Did remove the charge for shipping the duplicate, but said he couldn't remove the monthly fee for the duplicate, because they have no way of knowing that I'm not actually using the box until it is received back to Comcast. However, even when the box is received, Comcast will "prorate the monthly service charge for the duplicate box from the time it was delivered to me until the time they receive it back at Comcast". Oh my goodness.

After hanging up, I checked UPS for tracking the boxes, which had actually been delivered to Comcast 2 days ago. Back on the phone again. Gave representative the date/time delivered to Comcast, and the person who signed for them, so he took some other amount off my bill.

Comcast, this is just the latest in a string of crappy service I have received. Be glad to tell you more if someone would contact me. Oh, and those "follow up service calls" that I always leave my telephone number for? I've never received one follow up call. I can assure you that I'm just barely waiting for a viable alternative to your service. However, I'm not far from "cutting the cord" altogether. I grew up watching 3 channels, and with the new HD antennaes, and streaming services, the available options are starting to look better.

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schaerer says: (4 years ago)
A representative from Comcast did call me after I submitted an email to them. She was very apologetic, and offered to help get my bill straightened out. However, since her call, I have received calls from 2 other Comcast reps (whom I could barely understand) requesting receipts that I had actually returned the boxes. I gave them the dates and times the boxes were signed as being received by Comcast, and offered the Tracking #s, but was told they had to be FAXed to Comcast. After unsuccessfully trying to FAX the receipts several times to the number I was given, another call to Comcast persuaded them to let me submit the Tracking #s over the phone. We will see if this finally clears up my bill.

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