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Comcast Complaint - Comcast billing issue
Comcast Complaint

Comcast Complaint

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Comcast billing issue


I recently moved and transferred my service from my old home to my new one. Both are with Comcast and I made no changes to what my service was for. I received a bill for my new home that is for $489.56. My previous bills have been for $129.22. I have called twice (11/26 and 12/6) and was told both times that there was a change to a new billing system and this new bill was a mistake; it would get straightened out, etc. I called last night to check on the amount I owed (the bill is due the 13th) and Comcast is still claiming I owe $489.56.
The second time I called I received a reference number - 026231076 - but how that helps me, I'm not sure as I'll have to call AGAIN to see if I can get the bill amount corrected.
Comcast - if you know you have problems with your biling system, fix it AND let your customers know youo are working on it. Don't make people have to repeatedly contact you to try to get things right. Verizon is looking better and better.


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