I spent 30 minutes dealing with Comcast to resolve the issue. I requested compensation for the overcharge in the form of the total of the current month's bill being credited. It was a reasonable request to compensate me for my time and for their error which could have left me with limited recourse. Comcast refused to do anything more than to deduct the charges they had erroneously added. This is poor customer service and does little to assure customers that Comcast is concerned with customer satisfaction.
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