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Comcast Complaint - Comcasts Overcharges
Comcast Complaint

Comcast Complaint

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Comcasts Overcharges


Comcast billed me for a router rental that I do not have. The charge come to 15.16. I have auto-pay set up on my account. Comcast requires that all billing disputes be submitted within 60 days of billing. But for my due diligence in checking the bill, I may have been over paying for months into the future and had no recourse against Comcast.

I spent 30 minutes dealing with Comcast to resolve the issue. I requested compensation for the overcharge in the form of the total of the current month's bill being credited. It was a reasonable request to compensate me for my time and for their error which could have left me with limited recourse. Comcast refused to do anything more than to deduct the charges they had erroneously added. This is poor customer service and does little to assure customers that Comcast is concerned with customer satisfaction.


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