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Comcast Complaint - Constant Billing Issues - Comcast high speed internet
Comcast Complaint

Comcast Complaint

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Constant Billing Issues - Comcast high speed internet


The internet service I have through Comcast isn't too bad, however their billing and customer service is awful. So far I have been double billed multiple times by them for my service. Then I have to jump through hoops to get in contact with anyone there and get them to refund the money they double charged me for. I've also had them tell me my auto-pay wasn't working and I needed to pay directly and then had the auto-pay deduct money from me the next day. Every time they have taken extra money from me in error I have to fight with someone to get any sort of compensation off my next bill. They view taking almost 200$ from me instead of under $100 to be an "inconvenience".

This month I've received an email that my bill is unpaid even though I'm enrolled in their auto-pay feature. Cannot view my bill online because their website is currently not functioning correctly. Called customer service, they assured me I have a zero balance and don't owe anything. Asked further questions and they said the last payment they showed receiving was last month. My July bill would have been due last week (I had to explain this to them) I told them auto-pay should have deducted my monthly payment a week and a half ago. They said "maybe we just haven't received it yet". Explained that a week and a half after a due date would be late and auto-pay automatically deducts what I owe the 12th of every month. Told them I checked my bank account and no deduction had been made.
Customer service tells me again and again I have a zero balance even though that's obviously not correct. Asked them why they would have sent me an email telling me my bill was unpaid and I was about to be late. They said "oh that must have been an error". Asked to speak with a manager. Rep got back on the phone to tell me they were having system failures and I should call back again later today. I had to insist that instead they put me on a list to call me back whenever their internal system failures were resolved because I couldn't spend the day calling them to confirm if they were able to actually provide support yet.

Not the first nor the last time I expect Comcast to completely bungle my billing, steal money from me, or waste my time as I have to chase them to resolve issues on their end. If there was another service provider in my area I would use it in a heartbeat.

Comcast business practices are absolutely horrible. Do not use if you have another option.


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