Comcast Complaint

Comcast Complaint

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Damage to home on April 29th during home security install - Xfinity home security


XFinity technician came out on April 29th to install cable and security system,during that install he went into attic to drill hole for wires to pass through into one of the bedrooms. He missed his intended spot and came down through the top of the doorway. He apologized, took a pic with the phone on his camera. He was very frustrated that he had done it and said that the money for the repair would come out of his paycheck. I'm not sure if he thought I'd say don't worry about it. He said we'd get a call from his supervisor. About May 12th we received a call and was told they needed teo come investigate the damage. I told them he took a picture of it! They said ok and that they would speak to him, we'd be getting a call back after that to schedule repair. We were very busy getting moved into our brand new home and did not follow up again until June 17th spoke with Paula at 10:20am Ticket ID #029707340, Spoke with a Tianna ticket #3R02875R225. Long story short, at that point we'd been told 3 times that someone would contact us within 48 hours. I called on Wednesday June 24th and demanded to speak with a supervisor. I was put on hold for some time and then told that one just could not be reached. They were all busy and that one of them would call me back when they were free. No one called. I called again today June 29th and finally got a supervisor on the phone by the name of Jeanette (empl ID # 038462). She passed the buck, "all we can do is escalate the issue" to this other department that handles damage issues. However, "I apologize that you were misinformed {three times}--they should not have told you you'd get a call back in 48 hours--it can take a week" I laughed--it's been more than a week since I started getting this 48 hour callback story! I said to her. This is ridiculous! She said there was nothing more she could do but escalate. I asked to speak to her manager and she told me that would not be possible because he is in meetings for some time today! The damage to my home is not extensive, it is an easy fix but I didn't do the damage and to still be waiting 2 months later, having been told lie after lie --one about a note being left on the door saying that they came by (without an appointment) is absolutely unacceptable and an gross disregard for the customer's property and patronage. I promise I am not going to let this go. I will hit every social media site possible and the better business bureau-- If nothing more than just the satisfaction of getting it off my chest because there are so MANY complaints on the web about Comcast it's like adding a cup of water to an ocean.


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