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Comcast Complaint - False charges - Comcast XFinity Cable
Comcast Complaint

Comcast Complaint

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False charges - Comcast XFinity Cable


I tried to sign up for Camcast internet & TV service on line. After entering all the required information, Comcast said the I was required to compete a on line chat prior to the order being accepted. This chat consisted of repeating all of the information that was already given over and over again. This made no sense and after awhile I canceled the order. The agent didn't care, just said have a nice day. The very next day I discovered that Comcast charged my credit card for a $50 deposit, three times. Talking to several customer service agents was useless. All they would say is since I didn't have an account , they couldn't credit the charges to my card. Does this make sense to anyone? I wrote to the Comcast CEO and did get a call, today, from his office. But guess what? She said the same thing,"Since I don't have an account with Comcast, they can not credit these charges to my credit card". THEY CAN CHARGE YOUR CREDIT CARD BUT CAN NOT REVERSE THESE CHARGES! This does not make any sense to me. Please, anybody reading this, pass it on to other potential Comcast customer. They really need to look elsewhere for internet and TV service. This should be a criminal action by this company.


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