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Comcast Complaint - Poor Customer Service - Liars
Comcast Complaint

Comcast Complaint

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Poor Customer Service - Liars


A few months ago I spoke with a representative who offered me the triple play package for $134. However, when I received the following months bill, my bill was between $145-$160. I called Comcast immediately, and was told by another representative that Comcast did not have a package with the price of $134. I requested that a manager contact me and listen to the tape if the conversation was recorded. I never received a call, even after I called twice regarding the situation. Moving forward, I requested the removal of my DVR service due to other options available. The first time I contacted someone because I never received the new cable box, the representative told me it was here in MD; but I never received it. A week or two later I called Comcast back to explain that I never received my new cable box, and the representative I spoke with was extremely rude. Of course it is no surprise that I never received the box. However, I was charged an installation fee for something I never received. I had been a loyal customer with Comcast since 2007/2008, and I never had an issue with them until I moved to Maryland. I've been in PG County for slightly over a year, and unfortunately poor customer service seems to be the norm; which could explain the poor customer service rendered by Comcast in PG County. I am so happy I was able to get rid of Comcast, and their $165 bills...Yeeeesss!


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