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Comcast Complaint - Poor service and poor customer service
Comcast Complaint

Comcast Complaint

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Poor service and poor customer service


I have repeatedly struggled with Comcast service. The only reason that I don't switch to another service is that Comcast has a monopoly on apartment buildings in Arlington. This is the second time I have moved but the 9th appointment missed by Comcast. That is almost an entire work week I have spent waiting for Comcast to arrive. (Each appointment window is 4 hours.) This is expensive and frustrating. The worse part is when I speak with the customer service representatives they are unhelpful and rude. One rep will tell me the technician couldn't get in to my building (which is weird) then another will tell me that he couldn't find my building then another will tell me that he is on his way but he never arrives. There is no point in speaking with Comcast reps because you can't believe a thing they say. I understand scheduling is difficult and service can be spotty but their customer service should at least by honest and sympathetic.


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Comments


allie12 says: (6 years ago)
 0
Yeah they suck!!! Very poor service all together took 80$ from me, then shut off my account saying I never paid, but my bank statement says otherwise. Then on top of that they added another 75$ out of Jo where onto my bill. Tv always freezes up, or somethin goes wrong and they refuse to fix anything! Excuses, excuses, excuses!




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