Comcast Complaint

Comcast Complaint

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sent to collections before bill was due - XFinity


I signed up for Comcast %u2019s xfinity internet and cable TV on 1.9.15. Internet was slow. I could not stream videos online. I called customer service. They said let the video upload first, then watch it. The cable TV reception was poor. We could not watch movies on cable without losing a picture (any movie any channel). I called customer service; they restarted the equipment and told me to wait for 2 hours then use it again. Restarting the equipment did not help. On 1/24/15, 2 weeks after I installed the service, I called Comcast and canceled all services. They have a 30 day satisfaction guarantee. Customer service assured me that I will not owe anything because I canceled services prior to 30 days ended. Approximately two weeks after cancellation, I got a statement which claimed that I did not return their equipment and had to pay for the equipment and services that I canceled. On 2/8/15, I called Comcast; a representative told me that he saw that there was an incorrect charge on my account and he will correct my balance.
On 2/11/15, I got 2 phone calls from collection agency. Followed by 3 more phone calls on 2/12 and 2/13. I want to emphasize that, according to the statement, my first and only due date is 2/27/15. Comcast sent my account to collection before the due date! I would have never expected this treatment from any company. Comcast truly exceeded my expectations by providing awful services and inappropriate treatment. My balance was supposed to be 0 because I canceled the services within 30 days of customer satisfaction guarantee period and returned the equipment.
I also called Comcast on 2/14/15 and a representative told me that they will correct my balance. I called Comcast today, 2/20/15, and I was told that my balance has not changed. I was also told that they cannot see why my balance did not change because their system does not work today. I asked why they send accounts to collection prior to their due date. The representative answered, %u201Cwe always send accounts to collection as soon as someone cancels the account%u201D (paraphrase).
I wanted to share my experience because I am hoping that some people will read this prior to signing up for Comcast%u2019s services. I do not want anyone to go through the treatment that I am going through.
Today is 3.10.15 and there is still no resolution.


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