pray to God for not having you in condition when you have to call them. they always provide you wrong information and your problem never get resolved with them. I HAVE TO CALL 20 TIMES EVEN THEY COULDN'T RESOLVE MY BILLING QUESTION.
after 5 request their SUPERVISOR never gave me call.
it started my move to new location.
1) they shipped all the equipment, while i had my nodem and setup box.
2) my online acc was closed; while some one told me to setup payment for new location in the old acc.
3) i have to call again to resolve this issue spending hours.
4) i was asked to use new one, including their modem while i had my own.
5) i started using their modem then after 3 month while i gifted my modem and router to someone, they send me a letter that we are now going to charge you, while no one told me that earlier. and asked me to use their modem.
6) to resolve thsi bill issue i have to call them atleast 5 times.
7) i requested supervisor to call me but it didn't happen after on hold 3-4 times.
8) they can morph the online feedback option, if they couldn't resolve the issue you will never get automated call even after choosing that option.
9) today i am again tried but result is, i have to buy new modem and router and drop off their...... let see it will be resolve the issue or not.
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