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Before ever signing up with this company, I told the customer service rep. that I needed this service (cable/Internet/security) for my daughter who is in college and would only need this service for 1 year. I ask if there was going to be a disconnect fee after one year. She said "they will just transfer service to wherever she moves." I then informed her that she would be moving back home and Comcast does not cover that area. She then states "then your contract will go dead and you will not be charged if they cannot provide service to you." WELL a year later.......guess what, they are trying to charge me $548.36 to disconnect. I have made numerous attempts to speak with a supervisor. I was told on 6-1-17 @ 4:00pm that a supervisor would contact me within 4 hours...........never happened. He also told me that he could see in the notes where I had called 6-14-16 to discuss the early termination and that when my daughter moves back home, Comcast does not cover that area. The next day I called again & repeated the same issue, was on the phone for 45 minutes trying to speak to a supervisor, after being on the phone for the 45 minutes I was told to hold for a supervisor.............held on for 55 minutes, no one ever picked up. Called back same day 6-2-17 spoke with Mark, he said he couldn't help me and would connect me to billing..............again no one picked up. I called back same day 6-2-17 spoke with Happy ( a person who does not speak English very well) I ask if she could pull my records from 6-14-17 and she said yes, I said can you email this to me and she said yes. I said I am in my email right now, go ahead and send it and she told me to hold on; after coming back on the phone she said that she could not email me anything (IMAGINE THAT) she was an Idiot who also put me on hold..........no one picked up. I called back same day 6-2-17, spoke with Bob who put me on hold and then tried to connect me to billing, GUESS WHAT.........no one picked up. Called again on the same day 6-2-17 and spoke with Lisa, was put on hold for 2 minutes so she could pull up my records, I ask if she could pull up the phone conservation from 6-14-16 and she said yes, let me put you on hold for 2 minutes. She then comes back on the phone and says they no longer have the phone records from 6-14-16 because it goes back to far (I am still under contract at this time, why would you not have all of my records). I told her to put this in her notes, that if anyone from this company ever contacts me for any reason whatsoever that I would sue them. At 3:25pm 6-2-17, Comcast called my phone, I answered and no one would speak. I call the number back and it was an automated message that said if you received a call from this number you are being ask to complete a customer service survey. They called back at 3:42, I answered and no one spoke, the phone went dead.

"MeasuredUp was great for me because it allowed me to make my opinion known to others and not allow the company that took advantage of me to get away with it." Lisa D.